Dior Lewinson

Tucson,AZ

Summary

I seek a dynamic role within a forward-thinking company that prioritizes work-life balance. I can utilize my 8+ years of customer service experience and over a year of warehouse experience to contribute meaningfully as part of the team.

Overview

years of professional experience

Work History

Customer Service Specialist

Nordstrom

03.2023 - Current

Assist with online orders for Nordstrom.com and Nordstrom Rack
Address customer complaints, resolve issues, and ensure customer satisfaction
Recognized with company-wide 'Kudos' for exemplary customer interactions.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Social Media Moderator

Alorica

08.2021 - 03.2023

Monitored 400+ videos to ensure proper safety of The TikTok platform content, removing or reporting posts that violated company policies
Ensured compliance with moderation guidelines, contributing to a safe online community.

Production Worker

Polymer Chemistry Innovations (PCI)

09.2020 - 08.2021

Handled polymer slabs, breaking them down for granulation and packaging into 300-pound drums
Operated forklifts to load and prepare shipments
Achieved forklift certification within three months of employment.
Prepared reports and technical documentation of day-to-day production processes.
Trained new production staff members on safe and efficient production procedures and proper machine operations.

Customer Service Representative / Subject Matter Expert

AT&T

08.2018 - 02.2020

Handled customer complaints and provided tailored solutions across AT&T phone, DirecTV, and internet services
Consistently followed up to ensure issues were resolved
Achieved top 10% performance ranking for customer service agents during tenure.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

Education

High School Diploma -

Sahuarita High School

Sahuarita, Arizona

12.2015

Skills

Customer Service
Project Management
Social Media Moderation
Forklift certification
Typing (60 WPM)
Price quotes
Telephone Etiquette

Customer Relations
Good communication skills
De-Escalation Techniques
Batch production
Product packing
Hazardous Material Handling

Awards

Employee of the Month (AT&T, 3 times)
Leadership Award
Best Performer Award

Timeline