Diora Deflorimonte
Brooklyn
Summary
To obtain a full-time position that will allow me to hone and utilize my leadership, problem-solving, and security management expertise to support organizational safety and success. With a strong background in coordinating personnel, handling incident response, and fostering clear communication between staff, management, and external partners. Adept at leveraging surveillance technology, access control systems, and communication tools to maintain operational efficiency.
Overview
6
6
years of professional experience
Work History
Operations Command Center Supervisor
Allied Universal Security Services (WTC)
Manhattan
08.2025 - Current
- Supervised daily operations of security personnel at a high-traffic location
- Resolved customer complaints in an efficient manner while maintaining excellent customer relations
- Acted as a liaison between upper management and staff, facilitating open communication
- Analyzed data from various sources such as CCTV cameras, intrusion detection systems, and fire alarms to identify potential threats or breaches in security protocol
- Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs
- Collaborated with law enforcement on investigations and incident reporting processes
Security Operations Center Supervisor
Allied Universal Security Services (NSB)
Brooklyn
04.2024 - 08.2025
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment
- Coordinated communication between clients and security teams for operational efficiency
- Trained new staff on operational processes, customer service standards, and safety protocols
- Collaborated with other teams to ensure that any changes made did not impact existing services or operations
- Strengthened emergency preparedness and immediate responses while commanding oversight and maintenance of safety inventory and equipment
- Controlled physical and security technology programs, CCTV, access control and incident management systems
Security Operations Center Supervisor
Allied Universal Security Services (The Spiral)
Manhattan
05.2023 - 04.2024
- Coordinated communication between teams during emergency situations and critical incidents
- Managed escalation processes for high priority incidents and ensured timely communication of updates to stakeholders
- Maintained an up-to-date knowledge base of standard operating procedures used in the command centers
- Assisted in developing standard operating procedures to enhance command center efficiency
- Performed routine maintenance checks on surveillance equipment such as cameras and motion detectors
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities
Unarmed Security Officer
Arrow Security
Queens
09.2019 - 05.2023
- Preforming constant surveillance using closed-circuit television or patrolling a large facility or grounds
- Interacting with the general public, including confronting unauthorized personnel
- Conducted routine inspections of buildings and grounds for hazards or violations
- Verified employee identification cards prior to allowing entry into restricted areas
- Responded promptly to emergency situations using appropriate resolution strategies
- Collaborated with law enforcement and emergency responders during investigations
Education
High School Diploma -
S.T.A.R @ Erasmus Hall High School
Brooklyn, NY 09.2015 - 06/2019
Skills
- Team Management
- Computer Skills
- Safety & Security Procedures
- CCTV Monitoring
- Data Analysis
- Documentation and Reporting
Licenses & Certificates
- 30-Hour Construction Safety & Health Certification
- First Aid, CPR & AED for All Ages Certification
- F-01 Fire Guard Certificate of Fitness
- Site Safety Training Certification
- NYS Security License
Timeline
Operations Command Center Supervisor
Allied Universal Security Services (WTC)
08.2025 - Current
Security Operations Center Supervisor
Allied Universal Security Services (NSB)
04.2024 - 08.2025
Security Operations Center Supervisor
Allied Universal Security Services (The Spiral)
05.2023 - 04.2024
Unarmed Security Officer
Arrow Security
09.2019 - 05.2023
High School Diploma -
S.T.A.R @ Erasmus Hall High School
09.2015 - 06/2019