Bennett Cohens
Windsor,CT
Summary
Accomplished Operations Supervisor with a proven track record at The State of Connecticut , enhancing security protocols and streamlining operations. Expert in Operations Management and Staff Supervision, I've led teams to exceed performance goals through strategic task delegation and rigorous performance monitoring. My leadership has directly contributed to significant improvements in efficiency and security measures.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Command Center Operations Supervisor
State Of Connecticut
03.2005 - 07.2021
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Senior Information Security Analyst
The Travelers Insurance
10.1997 - 03.2005
- Evaluated emerging technologies for potential security risks and advised management on best practices for adoption.
- Managed vendor relationships effectively to ensure successful implementation of third-party solutions that met company requirements.
- Safeguarded sensitive data by implementing multi-factor authentication processes for all user accounts.
- Reduced company risk by conducting thorough vulnerability assessments and recommending appropriate remediation strategies.
- Provide high level assistance for employees and agents operating and diagnostics and protocols .
- Responsible for problem identifications, escalations and documentations procedures.
Help Desk Analyst/Lead Computer Operator
Phoenix Insurance
05.1990 - 03.1997
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Maintained detailed documentation of all help desk interactions for future reference and analysis.
- Collaborated with IT team members to identify trends in reported issues, leading to proactive solutions for recurring problems.
Senior Computer Operator
The Hartford Insurance Group
10.1981 - 03.1990
- Monitored systems in operation and quickly troubleshot errors.
- Generated reports covering details about data, system operation, and error monitoring.
- Assisted with updating technical support best practices for use by team.
- Recommended system improvements, accounting for budgetary concerns and performance requirements.
Education
No Degree - Computer Operations Specialist
Computer Processing Instatude
East Hartford, CT06.1981
Skills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
Certification
Computer Operations and Help Desk Certifications
Timeline
Command Center Operations Supervisor
State Of Connecticut
03.2005 - 07.2021
Senior Information Security Analyst
The Travelers Insurance
10.1997 - 03.2005
Help Desk Analyst/Lead Computer Operator
Phoenix Insurance
05.1990 - 03.1997
Senior Computer Operator
The Hartford Insurance Group
10.1981 - 03.1990
No Degree - Computer Operations Specialist
Computer Processing Instatude
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