Arkos Head

• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Enhanced communication within my team by holding regular meetings and encouraging open dialogue among all members.
• Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
• Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.

I was in charge of schedules and payroll for the

officers. Also I was in charge of building checks, ID checks

and paperwork for trucks coming to the company.

• Organized routine safety drills for all employees to increase awareness of emergency procedures in case of an actual event occurring
• Evaluated performance of security personnel, offering constructive feedback and guidance for improvement when necessary
• Improved response times to emergency situations through rigorous training exercises and clear communication protocols
• Developed detailed incident reports, providing comprehensive information for management review and decisionmaking
• Reviewed camera and system feeds and alerted proper respondents regarding discrepancies
• Responded quickly to incidents and assessed active situations for security concerns
• Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises
• Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management
• Completed full building and grounds patrols to spot and investigate concerns

Third party Tech Support and customer service for

AT&T troubleshooting mobile devices.

• Conducted regular reviews of internal processes, identifying areas for continuous improvement within the tech support team
• Supported continuous improvement efforts by staying current on industry trends, best practices, and emerging technologies related to WebSphere administration
• Supported business development efforts through technical presentations to clients, showcasing company capabilities in solving complex problems effectively
• Supported sales efforts by providing expert technical advice during client meetings
• Offered tech support to [Number] paralegals and attorneys

I did ID checks and building check, and payroll

• Supervised team of 8 security personnel during shift
• Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team
• Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary
• Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures
• Evaluated security personnel performance regularly through unannounced drills or simulated emergency scenarios that helped identify areas for improvement and additional training needs
• Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations
• Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism
• Ensured compliance with all relevant regulations and industry best practices through continuous research and professional development opportunities
• Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property
• Conducted regular audits of security infrastructure, identifying areas for improvement and recommending necessary upgrades