John Combs
Peru
Summary
Seasoned Center Supervisor with background in managing daily operations, coordinating staff schedules, and implementing company standards. Possess strong skills in communication, leadership, and problem-solving that have consistently improved center efficiency. Demonstrated ability to foster a positive work environment and to drive team performance. Made significant impact by successfully enhancing service delivery standards and exceeding operational targets in previous role.
Overview
7
7
years of professional experience
1997
1997
years of post-secondary education
Work History
Command Center Supervisor
ORC Macro
Plattsburgh
09.2007 - 12.2008
- Supervised daily operations and staff activities in a research data collection center.
- Monitored staff and project performance using computer software
- Implemented quality control measures to ensure accurate data reporting.
- Adjusted staff to various projects based on targets
- Worker with other call centers daily to resolve issues and adjust project staffing requirements
Assistant Data Collections Manager
ORC Macro
Saint Albans
02.2007 - 09.2007
- Managed daily collection processes for client accounts and meeting project quotas.
- Oversee supervisor and quality assurance staff.
- Prepared reports on collection activities for team review.
- Identified potential areas of improvement in collections process and implemented changes accordingly.
Data Collection Supervisor
ORC Macro
Plattsburgh
09.2001 - 02.2007
- Supervised up to 30 Data Collection interviews on call floor
- Trained staff on data collections projects
- Interview potential new hires
- Implemented process improvements to enhance data collections workflow effectiveness.
- Monitored team performance and provided constructive feedback regularly.
- Calculate production and hours needed to meet project targets
- Mentored collection team on successful tactics to increase workflow and productivity.
Education
Notre Dame High School
Batavia, NYSome College (No Degree) - Business Information Systems
Clinton Community College
Plattsburgh, NYSome College (No Degree) - History W/ Minor in Business
SUNY Plattsburgh
Plattsburgh, NYSkills
- Staff supervision
- Data analytics
- Quality control
- Performance monitoring
- Client relationship management
- Process improvement
- Team collaboration
- Problem solving
- Report writing
Vermont Air National Guard
- 2003-2007. Security Police, 158th Fighter Wing, Burlington VT. General discharge under honorable conditions.
- Training: LackLand Air Force base, San Antonio TX. Completed basic training and Security Forces school (2003). Received Airmen leadership award.
Affiliations
- Fitness enthusiast, gardening, reading, swimming, computers.
Timeline
Command Center Supervisor
ORC Macro
09.2007 - 12.2008
Assistant Data Collections Manager
ORC Macro
02.2007 - 09.2007
Data Collection Supervisor
ORC Macro
09.2001 - 02.2007
Notre Dame High School
Some College (No Degree) - Business Information Systems
Clinton Community College
Some College (No Degree) - History W/ Minor in Business
SUNY Plattsburgh