Summary
Overview
Work History
Education
Skills
Timeline
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Charles Froberg

Mobile,AL

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

22
22
years of professional experience

Work History

Command Center Supervisor

United States Coast Guard
07.2020 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.

Chief Operations Specialist

United States Coast Gaurd
07.2017 - 07.2020
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Collected, arranged, and input information into database system.
  • Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problemsolving.
  • Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
  • Established key partnerships both internally and externally that contributed significantly toward achieving organizational objectives.
  • Evaluated current procedures for efficiency gains, creating detailed reports outlining recommendations for improvements where applicable.
  • Maintained database systems to track and analyze operational data.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Operations Specialist First Class

United States Coast Gaurd
07.2009 - 07.2017
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Collected, arranged, and input information into database system.
  • Utilized advanced analytical skills in order to resolve complex operational issues effectively.
  • Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
  • Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.

Operations Specialist Second Class

United States Coast Guard
07.2005 - 07.2009
  • Analyzed operational data to identify trends and opportunities for improvement in efficiency and effectiveness.
  • Maintained a high level of professionalism and compliance with all relevant regulations, policies, and industry best practices in daily operations.
  • Responded quickly to crisis situations, balancing operational requirements against public safety to effectively handle dynamic needs.
  • Trained personnel in important first response procedures.
  • Assisted with tactical planning by compiling and evaluating important operations and intelligence data.
  • Monitored communications to detect important information related to current and planned military operations.
  • Helped implement disaster plans, coordinating teams and resources to swiftly respond to problems.

Operations Specialist Third Class

United States Coast Gaurd
01.2003 - 07.2005
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Collected, arranged, and input information into database system.
  • Utilized advanced analytical skills in order to resolve complex operational issues effectively.
  • Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
  • Gathered, organized and input information into digital database.

Education

Kempner High School
Sugar Land, TX
2000

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Complex Problem-Solving
  • Strategic Planning
  • Operations Management
  • Process Monitoring and Improvement
  • Teamwork and Collaboration
  • Adaptability

Timeline

Command Center Supervisor

United States Coast Guard
07.2020 - Current

Chief Operations Specialist

United States Coast Gaurd
07.2017 - 07.2020

Operations Specialist First Class

United States Coast Gaurd
07.2009 - 07.2017

Operations Specialist Second Class

United States Coast Guard
07.2005 - 07.2009

Operations Specialist Third Class

United States Coast Gaurd
01.2003 - 07.2005

Kempner High School

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Charles Froberg