Erica Castillo
Brooklyn,NY
Summary
Experienced Care Manager with over 10 years of experience in Health Care Industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Compassionate individual committed to enhancing patient experiences through effective collaboration and detailed planning of personalized care. Skilled at staying calm and productive in emergency situations. Experienced non-medical Care Provider offering 10 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.
Overview
12
12
years of professional experience
Work History
Command Center Supervisor
Allied Universal Security Services
Brooklyn, New York
11.2018 - Current
- Resolved client problems, improved operations and provided exceptional client support.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Completed clerical tasks such as filing, copying and distributing mail.
- Learned how to complete schedules and events with minimal supervision, contributing to successful tour shift.
- Maintained excellent attendance record, consistently arriving to work on time.
- Followed all policies, regulations, dress codes and schedules.
Care Manager
Spring Village
East Stroudsburg, PA
01.2017 - 10.2018
- Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Provided safe mobility support to help patients move around personal and public spaces.
- Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Analyzed key performance indicators to assess and manage risk, evaluating patient care and creating procedural changes to increase efficiency.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Documented vitals, behaviors and medications in client medical records.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained entire family's schedule and organized events.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Ran errands for customers, including shopping, and picking up other necessities.
Direct Support Professional Supervisor
Yai Network
Astoria, NY
03.2012 - 06.2017
- Optimized operational systems to maintain effective budgets and accurate documentation for permanent records
- Organized individual referrals to obtain community service, including advocating for needs and resolving roadblocks
- Referred families to shelters, legal resources and educational programs
- Coordinated schedules and assignments for volunteer staff, maximizing team efficiency and effectiveness
Education
GED -
Pacific High School
Brooklyn, NY2008
Skills
- Commander support
- Call center processes
- Supervisory experience
- Knowledge of supervisory concepts
- Person-Centered Care Plans
- Coordinating with supervisors
- Commanding leadership style
- Patient care
- Care plan assessment
- Patient assessments
- Behavioral Management
- Medical Records Management
- Data Entry
- Medication Administration
Timeline
Command Center Supervisor
Allied Universal Security Services
11.2018 - Current
Care Manager
Spring Village
01.2017 - 10.2018
Direct Support Professional Supervisor
Yai Network
03.2012 - 06.2017
GED -
Pacific High School
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