Diovione Morgan
Dallas,TX
Summary
Professional diligent associate with over 10 years of astounding customer service representative skills. I am also an energetic and enthusiastic licensed insurance professional motivated to succeed in fast-paced and deadline-driven professional environment. I have the many characteristics and skills to work in fast/slow paced environment in sales, banking, call centers or remote. I’m able to use my experience and skills from all of my previous work history to strive to over exceed expectations by delivering second to none service. I am looking for a professional company to grow with.
Overview
7
7
years of professional experience
Work History
Certified Licensed Adjuster
All Lines
Dallas, TX
08.2021 - Current
- Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
Tier 2 Customer Service Representative
Dal-Tile Corporation Corporate Headquarters
Dallas, TX
12.2022 - 04.2024
- Worked hybrid from a corporate office and my home delivering a high level of service and account support, order processing, and resolving issues to all customers.
- Provided customer account management which include, but is not limited to, order entry, order inquiry, product information, order status, pricing, inventory inquiries and transportation management to analyze and resolve customer needs.
- Experienced in various computer systems, including but not limited to, SAP, Salesforce, IBM Sterling (Oasis) and Customer Relationship Applications or Databases in the management of customer orders from plants, distribution centers, SSCs and vendors.
- Resolved complex or unusual requests and problems that required a customized response and communicated solution or requested information to the customer.
- Responded to customer needs that were complex or critical.
- Worked independently within the functional area based on direction from supervisors.
- Lead special projects and performed additional duties as required.
- Analyzed and interpreted data to provide customer solutions.
Fraud Specialist
Goldman Sachs Bank USA
Richardson, TX
02.2020 - 12.2022
- Remotely assisted in banking and/or credit card processes
- Responsible for servicing deposit products for checking and savings
- Responsible for accepting inbound calls from customers to help assist with any fraud suspicious activity on their Apple Credit Card
- Determined existing fraud trends by analyzing accounts and transaction patterns.
- Identified fraud patterns and anomalies through analysis of large quantities of data.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
Customer Service/Disaster Intake Representative
FEMA
Denton, TX
02.2017 - 01.2020
- Accepting inbound calls from disaster victims to start the application process for federal assistance due to a natural disaster
- Respond to telephone inquiries and complaints using standard scripts and procedures
- Identify customers' issues rapidly and precisely to provide proper assistance
- Ability to gather information accurately and log customers' interaction by using internal tools
- Use good judgment in offering the appropriate empathy to all potential clients.
Education
HS Diploma - Computer Programming
Cedar Hill High School
06.2016
Skills
- Certified/Licensed Adjuster
- World-Class Customer Service
- Customer Order Fulfillment
- Collections
- Call Center Operations
- Complaint Handling
- All Microsoft Office Programs
- Diverse knowledge of credit, collections, customer care, and auto funding roles
- Ability to communicate policy language to customers and multitask projects
- Auto Claims
- Fraud patterns
- Banking operations
- Tier 2 Customer Service
Timeline
Tier 2 Customer Service Representative
Dal-Tile Corporation Corporate Headquarters
12.2022 - 04.2024
Certified Licensed Adjuster
All Lines
08.2021 - Current
Fraud Specialist
Goldman Sachs Bank USA
02.2020 - 12.2022
Customer Service/Disaster Intake Representative
FEMA
02.2017 - 01.2020
HS Diploma - Computer Programming
Cedar Hill High School
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