Diquan Savage-Shank
Philadelphia,PA
Summary
Dynamic small business owner with a proven track record in customer relations and operations management. Successfully enhanced client satisfaction and loyalty through exceptional service and relationship building. Previously at Coilplus, demonstrated strong equipment management skills while maintaining a safe and efficient work environment. Committed to delivering optimal solutions and fostering team success.
Overview
9
9
years of professional experience
Work History
Owner
Self Employed
Philadelphia Pa
01.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced vehicle downtime for clients by performing accurate diagnostics and prompt repairs.
- Performed preventative maintenance tasks on fleet vehicles, decreasing breakdowns and extending service life.
- Utilized advanced diagnostic tools to pinpoint issues swiftly, reducing labor time spent on each job.
- Provided exceptional customer service, addressing inquiries and resolving concerns in a professional manner.
- Increased repeat business by establishing strong relationships with customers through excellent communication skills.
General Helper Steel Machine Operator
Coilplus
Philadelphia, PA
09.2016 - 12.2021
- Arrived for work at scheduled time, properly dressed and ready to contribute to team success.
- Kept work areas clean and organized.
- Improved workplace safety by maintaining a clean and organized work environment.
- Assisted equipment operators in alignment, movement, and adjustment of equipment and materials.
- Demonstrated adaptability by quickly learning new skills and processes as needed.
- Lubricated and cleaned machines and work tools to maintain optimum performance.
- Expedited project completion by aiding in the assembly, packaging, and shipping of products.
- Streamlined workflow for colleagues by organizing tools and equipment for easy access.
- Reduced errors through meticulous attention to detail in all tasks performed.
- Sustained optimal machine performance with routine maintenance checks and minor repairs.
- Followed safety protocols on job sites.
- Maintained tools and equipment in good working condition.
Education
High School Diploma - Academic
Murrell Dobbins Technical High School
Philadelphia, PA06.2012
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Framing construction
- Measuring and cutting
- General laborer
- Equipment management
Timeline
Owner
Self Employed
01.2022 - Current
General Helper Steel Machine Operator
Coilplus
09.2016 - 12.2021
High School Diploma - Academic
Murrell Dobbins Technical High School