Diria MAurice
New Orleans,LA
Summary
Diverse business-minded professional with experience and knowledge in customer service. Proficient use of productivity applications and systems to assist with organizational analysis and strategies. Strong leadership ability with exceptional commitment to customer support. Resourceful Guest Experience Expert known for high productivity and efficient task completion. Skilled in customer service, conflict resolution, and hospitality management. Excel at communication, empathy, and problem-solving to enhance guest satisfaction and loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Guest Experience Expert
Sheraton New Orleans Hotel
New Orleans, LA
01.2022 - Current
- Administers front office related functions including, but not limited to, checking guests in/out, promoting company programs and policies, cash handling, and maintaining guest records.
- Assist management in resolving guests concerns related to room availability, cleanliness, service issues, and billing inquiries.
- Manages and facilitates call in the hotel’s call center.
- Provided guidance, support, and feedback to new hires throughout their onboarding experience.
General Accountant
Sheraton New Orleans Hotel
500 Canal St
01.2022 - Current
- Managed accounts payable and receivable processes, ensuring timely and accurate financial reporting.
- Prepared monthly financial statements and reconciliations to support management decision-making and budget planning.
- Coordinated with cross-functional teams to streamline financial operations and improve overall departmental efficiency.
- Developed annual budgets by collaborating with department heads, aligning financial resources with organizational goals.
- Led audits by preparing necessary documentation, facilitating a smooth review process for external auditors.
- Managed accounts payable and receivable functions, maintaining accurate records and timely payments to vendors while collecting outstanding invoices.
- Supported month-end closing process by preparing financial statements, variance analyses, and account reconciliations.
- Implemented effective internal controls to safeguard company assets and prevent fraud or misstatements in financial reports.
Customer Service Representative
Popeyes Chicken
New Orleans, LA
06.2017 - 05.2020
- stocked inventory.
- Prepared, organized, and served food in compliance with health and safety standards.
- Delivered exceptional customer service by addressing inquiries and resolving concerns promptly.
- Maintained cleanliness of work areas, tools, and equipment to promote hygiene standards.
- Streamlined food preparation processes to enhance service speed and efficiency significantly.
- Operated kitchen equipment safely while adhering to operational guidelines and protocols.
- Conducted regular inventory checks to ensure adequate supplies for smooth operations.
- Trained new staff on food handling procedures and sanitation
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Enhanced customer satisfaction by providing prompt, friendly service while accurately fulfilling food orders.
Food Service Worker
McDonald's Restaurant
New Orleans, LA
06.2018 - 08.2018
- Here are 10 experience statements tailored for the Food Service Worker role at McDonald's Restaurant, reflecting the user's existing work history style and incorporating relevant terminology:
- Delivered exceptional customer service by promptly taking orders and addressing customer inquiries with care.
- Maintained cleanliness of food preparation areas and equipment to uphold health and safety standards.
- Prepared and served food items efficiently while adhering to company specifications and quality expectations.
Assistant
Housing Development
New Orleans, LA
05.2015 - 08.2015
- Facilitated communication between departments to streamline issue resolution and improve customer service outcomes.
- Implemented feedback mechanisms to capture guest insights, driving continuous improvement in service offerings.
- Conducted regular team meetings to align staff on objectives and share best practices for efficiency.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Improved data management by creating comprehensive databases for easier access to critical information.
Education
High School Diploma -
John F Kennedy High School
New Orleans, LA05-2020
Skills
- Patience and composure
- Exceptional communication
- Upselling strategies
- Feedback implementation
- Brand representation
- Guest services
- Guest communication
- Hospitality and service industry background
- Guest complaint resolution
- Data entry proficiency
- Account inquiries
- Guest account management
- Guest conflict resolution
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Active listening
- Decision-making
- Detail-oriented
Certification
- American Health Training-Online
- CRMA - Certified Risk Management Assurance
Timeline
Guest Experience Expert
Sheraton New Orleans Hotel
01.2022 - Current
General Accountant
Sheraton New Orleans Hotel
01.2022 - Current
Food Service Worker
McDonald's Restaurant
06.2018 - 08.2018
Customer Service Representative
Popeyes Chicken
06.2017 - 05.2020
Assistant
Housing Development
05.2015 - 08.2015
High School Diploma -
John F Kennedy High School