Tobenna Ekwedike
Dallas,TX
Overview
5
5
years of professional experience
Work History
Guest Experience Expert
Courtyard by Marriott
Arlington , TX
04.2022 - Current
- Responded to guests, including email, telephone, and in-person inquiries.
- Took reservations from patrons by phone or online.
- Maintained professional relationships that meet company standards proactively establish and maintain an e team atmosphere between all areas of the store.
- Administered opening and closing procedures, counted and balanced registers, and gathered deposit at end of night for management.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
Dispatcher
911 Restoration
Hurst , TX
08.2021 - 01.2022
- Dispatched drivers to meet daily delivery needs for company customers.
- Updated records of driver locations, delays, and cancellations.
- Ability to clearly and effectively communicate with customers
- maintained Good verbal and written communication skills to effectively communicate over the telephone and document activities
- Excellent customer service skills and ability to work in a dynamic fast paced environment
- Ensuring delivery times were met
- Providing excellent customer support ensuring all regulatory requirements of the industry are met
Inventory Specialist
911 Restoration
Hurst, TX
01.2020 - 08.2021
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Analyzed sales trends to anticipate future needs and adjust inventory accordingly.
- Coordinated with vendors to ensure timely delivery of goods.
- Maintained accurate and up-to-date inventory records.
- Maintained in-process inventory at work centers by delivering and opening materials and supplies.
- Documents materials and supplies disposition by recording units delivered and location of units.
- Received credit-return material and supplies from production by verifying materials and supplies code and lot number and quantity; placing materials in stock.
Education
Associate of Arts - Business Administration And Management
Texas Woman's University
Denton, TXSkills
- Upselling strategies
- Cross-functional coordination
- Patience and composure
- Exceptional communication
- Feedback implementation
- Brand representation
Timeline
Guest Experience Expert
Courtyard by Marriott
04.2022 - Current
Dispatcher
911 Restoration
08.2021 - 01.2022
Inventory Specialist
911 Restoration
01.2020 - 08.2021
Associate of Arts - Business Administration And Management
Texas Woman's University