Disney Herrera Valdivia
Bachelor of Tourism
Hialeah,FL
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations. I excel in creating efficient quality control systems and Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
4
4
years of professional experience
Work History
Waitress
Café Krystal
05.2024 - 09.2024
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Reception Manager
Jagua By Meliá Hotel Complex
12.2022 - 08.2023
- Improved customer satisfaction by implementing efficient front desk procedures and streamlining check-in/check-out processes.
- Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
- Streamlined inventory management by establishing an organized system for ordering supplies
- Collaborated with other department managers to create seamless guest experiences across all hotel services.
- Assisted in the hiring, training, and mentoring of new staff members, fostering a collaborative work environment focused on excellent customer service.
- Contributed to marketing efforts by analyzing guest feedback data and sharing insights on potential areas of improvement or promotional opportunities.
- Maintained accurate records of guest information, billing details, and reservation data using hotel management software systems.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Created organized filing system to manage department documents.
- Created reports, presentations and other materials for executive staff.
- Organized and updated databases, records and other information resources.
Quality Specialist
Pasacaballo Hotel
09.2020 - 11.2022
- Developed comprehensive quality control documentation, standardizing procedures across all departments.
- Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
- Collaborated with cross-functional teams to identify process improvements, resulting in increased production efficiency.
Education
Master of Computer Bussiness Application - Computer Business Application
South Florida Institute of Technology
Miami, FL04-2025
Bachelor of Tourism - Tourism
Universidad Central Marta Abreu De Las Villas
Cuba07-2020
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Order Taking
- Payment Processing
- Complaint resolution
- Performance Improvement
- Relationship Management
- Sales Techniques
- Order Management
- Guest Relations Management
Timeline
Waitress
Café Krystal
05.2024 - 09.2024
Reception Manager
Jagua By Meliá Hotel Complex
12.2022 - 08.2023
Quality Specialist
Pasacaballo Hotel
09.2020 - 11.2022
Master of Computer Bussiness Application - Computer Business Application
South Florida Institute of Technology
Bachelor of Tourism - Tourism
Universidad Central Marta Abreu De Las Villas
Similar Profiles
Jamie NoblitJamie Noblit
General Manager at KrystalGeneral Manager at Krystal
Krystal CulverKrystal Culver
Owner/Manager at Krystal Culver PhotographyOwner/Manager at Krystal Culver Photography
Melissa GarayMelissa Garay
Manager at Cube by KrystalManager at Cube by Krystal
Jhennilys PinedaJhennilys Pineda
Sales Associate – CCTV & Electronics Department at MOXEE ELECTRONICS INCSales Associate – CCTV & Electronics Department at MOXEE ELECTRONICS INC
Omar A. ReyesOmar A. Reyes
Information Technology Specialist at City Of HialeahInformation Technology Specialist at City Of Hialeah