Nikole Johnson
Pedricktown,NJ
Summary
Highly skilled case manager with a proven track record of effectively managing large caseloads while maintaining a high standard of care. Thrives in high-pressure environments and excels at identifying and recommending the best resources and courses of action to meet the unique needs of each patient. Committed to restoring optimal quality of life for individuals under my care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Case Manager
Strive Health
2023.09 - Current
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Works closely with the care team to craft personalized and thorough care plans addressing the clinical and non-clinical needs of each patient.
- Conducts regular assessments virtually to detect undisclosed medical or social issues and changes in the home environment that could pose risks, promptly referring such matters to the appropriate channels for resolution.
- Initiates proactive outreach to patients and/or clinics as outlined in program guidelines to evaluate their status, offer assistance, and address inquiries promptly.
- Manages a diverse patient panel, swiftly and accurately evaluating individual needs while adhering to NCQA standards for complex case management.
- Communicates updates to the care team and family members, identifying gaps in patient understanding of their health status and delivering tailored education and resources to promote informed decision-making.
- Acts as a liaison with dialysis facilities, conveying care plan updates to facilitate smooth transitions in care, and maintains accurate program software records.
- Generates and evaluates reports using Strive data platforms to identify trends, anomalies, and areas requiring focus.
- Provides culturally sensitive care to meet the diverse needs of Strive patients, fostering collaboration and communication among all clinical team members to enhance care provision.
- Utilizes clinical judgment, analytical skills, regular and predictable attendance, and comprehensive knowledge of case management programs to deliver high-quality care.
Case Manager
Angelic Hospice
2022.09 - Current
- Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
- Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
- Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
- Provided high level of quality, compassionate care to patients and caregivers during each nursing shift.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Developed and implemented individualized care plan for each hospice patient while following physician instructions.
Gastroenterology Operating Room Nurse
Nemours
2019.07 - 2020.09
- Monitored surgical patients and delivered quality level of care before, during and after operations to promote positive outcomes.
- Assisted surgeons with cutting of tissue, clamping and suturing during operational procedures.
- Educated patients and families on illnesses, medications and treatment plans.
- Collaborated with members of patients' healthcare team to deliver appropriate level of care.
- Kept count of all surgical instruments and sponges used during operations and procedures.
- Provided direct support to surgical team during procedures.
Registered Nurse
Nemours
2018.08 - 2020.09
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Monitored patient reactions after administering medications and IV therapies.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Educated family members and caregivers on patient care instructions.
Registered Nurse
Medexpress
2017.03 - 2018.08
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Managed patients recovering from medical or surgical procedures.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Recorded details regarding therapies to keep patient charts updated.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Monitored patient reactions after administering medications and IV therapies.
Case Manager/ Registered Nurse
Immunlogy Office
2016.03 - 2017.03
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Developed and implemented training programs for staff.
- Provided leadership, guidance and support to staff members.
- Researched best practices and developed strategies to improve program outcomes.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Case Manager
Salem County Health Dept
2014.09 - 2015.06
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented training programs for staff.
- Provided leadership, guidance and support to staff members.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
Registered Nurse
Salem Hospital
2013.10 - 2014.07
- Answered codes quickly and orchestrated efficient, skilled medical care.
- Educated family members and caregivers on patient care instructions.
- Educated patients and answered questions about health condition, prognosis, and treatment.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
- Evaluated patient histories, complaints, and current symptoms.
- Implemented care plans for patient treatment after assessing physician medical regimens.
Education
Bachelor of Science - Nursing
Wilmington University
Wilmington, DE05.2015
Associate of Science - Nursing
Salem Community College
Penns Grove, NJ05.2013
No Degree - Licensed Practical Nursing
Salem Community College
Penns Grove, NJ05.2012
Skills
- Patient Triaging
- Critical Thinking
- Medication Administration
- Pediatric Care
- Bedside Care and Procedures
- Case Management
- English
- Care Coordination
- Needs Assessment
- Individualized counseling
- Utilization review
- Health History Documentation
- Chronic Disease Management
- Staff education and training
Medicaid/ Medicare
Interpersonal Communication
Education
Bachelors Science of Nursing, 2015, Associates Degree in Nursing, 2012
Certification
- Certified Pediatric Nurse. ( CPN)
- BLS certified
Timeline
Case Manager
Strive Health
2023.09 - Current
Case Manager
Angelic Hospice
2022.09 - Current
Gastroenterology Operating Room Nurse
Nemours
2019.07 - 2020.09
Registered Nurse
Nemours
2018.08 - 2020.09
Registered Nurse
Medexpress
2017.03 - 2018.08
Case Manager/ Registered Nurse
Immunlogy Office
2016.03 - 2017.03
Case Manager
Salem County Health Dept
2014.09 - 2015.06
Registered Nurse
Salem Hospital
2013.10 - 2014.07
Bachelor of Science - Nursing
Wilmington University
Associate of Science - Nursing
Salem Community College
No Degree - Licensed Practical Nursing
Salem Community College
- Certified Pediatric Nurse. ( CPN)
- BLS certified
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