Dita JACKSON
Customer Service Represented
Minneapolis,MN
Summary
Enthusiastic and hardworking team player with a demonstrated track record of achievement in call center environments. Adept at meeting customer needs while exceeding productivity standards. Desiring a new role with the chance to advance professionally and contribute to team success. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Capital Express Assurance
St Paul , MN
04.2020 - Current
- Recorded account information to open new customer accounts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collected and analyzed customer information to prepare product or service reports.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Updated database with changes in carrier status.
PCA
Preimer Health Care
Maplewood, MN
11.2020 - 12.2021
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments
- Coordinated patient care needs with the healthcare team and delivered compassionate assistance with activities of daily living.
Phone Operator
Telecommucation
Roseville, MN
03.2020 - 05.2021
- Documented messages left by callers and delivered vital information to intended employees
- Answer phones calls from different location including doctor lawyer bee plants takeorders check on orders find shipments process refund and payment
- Connected incoming calls quickly using a multi-line telephone system to keep hold times under seconds
- Conducted directory searches for employees and customers to locate phone numbers, business addresses and information.
Fairview Health East
St Paul, MN
07.2020 - 03.2021
- Resolved team support issues with an efficient approach to keep the call center operating smoothly and customers satisfied with services
- Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Helping patients with Mychart schedule appointments transfer calls to the right department.Correcting information databases working with co-worker on certain subjects helps.patient with billing question reminding patient when appointments are coming uplistening to customer about issue they have solve problems and understanding thereneeds.
Front Desk Agent
Norwood Inn
Eagan, MN
06.2018 - 11.2020
- Balanced accounts and conducted nightly audits to keep bookkeeping current
- Arranged special accommodations for guests to maintain optimal satisfaction
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities
- Handled high volume of phone calls and routed to proper guest or internal department
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms
- Set guest and group reservations and processed check-ins and check-outs.
Insurance Verification Specialist
VXI Global Solutions
Los Angeles, CA
11.2018 - 11.2019
- Updated all patient and insurance data regularly and carefully inputted changes into the company's computer system
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients
- Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology
- Checked documentation for appropriate coding, catching errors and making revisions
- Managed physician calendar, including scheduling patient appointments and procedures
- Compiled physical and digital documents, charts and reports to meet business and patient needs.
Education
Certificate in Community Health Worker -
Summit Academy Opportunities Industrialization Center
04.2014
Skills
- Knowledge database expertise
- Data entry
- Account updating
- Communicating with clients
- Customer communications
- Call center experience
- Payment processing
- Data gathering
- Resolving issues
- Professional telephone voice
- Inbound phone call management
- Providing customer support
- Additional Information
- Computer systems and programs Including:
- Microsoft QuickBooks, Publisher, Word and Excel
- 25 years' experience in the clerical field including: general office, data entry, receptionist and medical office setting epic and pbx
Timeline
PCA
Preimer Health Care
11.2020 - 12.2021
Fairview Health East
07.2020 - 03.2021
Customer Service Representative
Capital Express Assurance
04.2020 - Current
Phone Operator
Telecommucation
03.2020 - 05.2021
Insurance Verification Specialist
VXI Global Solutions
11.2018 - 11.2019
Front Desk Agent
Norwood Inn
06.2018 - 11.2020
Certificate in Community Health Worker -
Summit Academy Opportunities Industrialization Center