Diurka Caba
Providence,RI
Summary
Fluent in English and Spanish Ability to maintain relationships with diverse individuals and organizations. Flexible and able to execute multiple projects Proficient in Microsoft Word, Excel and Power Point
Overview
20
20
years of professional experience
Work History
Security Officer
Allied Universal Security Services
02.2020 - 02.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Senior Deposit Operation
Citizens bank
02.2015 - 03.2020
- Processed checks, deposits, and withdrawals
- Responsible for the assurance of all branches around 53 states that carry foreign currency
- Taking care of their inventory logs which include the processing of their buys or sells
- Duties include the shipping and packaging of the foreign currency to their final destination
- Strived to meet customer’s expectation while complying with federal banking rules and regulations
Teller
Wells Fargo Bank
09.2013 - 01.2014
- Cash checks, deposits, and withdrawals
- Handled customer problems and complaints
- Responsible for making sure that customers’ expectations are met professionally and efficiently
- Duties include making appointments for Bankers sales and cross selling
Head Teller
Domestic Bank
04.2005 - 02.2012
- Traveled on a weekly basis to different companies to introduce products and services offered by Domestic Bank
- Responsible for daily operations of 8-9 tellers
- Coached and trained tellers to meet sales expectations
- Responsible for making sure that customer expectations were met professionally and efficiently
- Processed checks, deposits, and withdrawals
- Handled customer problems and complaints
Supervisor
Domino’s Pizza
12.2003 - 07.2005
- Responsible for the training of all new employees
- Handled cash and credit card transactions
- Tabulated daily inventory and performed nightly audits
Education
S.T.A.R.T. - Hospitality Training Course
Dorcas Place
Providence, RI03.2012
High School Diploma -
Central High School
Providence, RI01.2004
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Detail-oriented
- CCTV monitoring
- Superior customer service
- Surveillance
Timeline
Security Officer
Allied Universal Security Services
02.2020 - 02.2024
Senior Deposit Operation
Citizens bank
02.2015 - 03.2020
Teller
Wells Fargo Bank
09.2013 - 01.2014
Head Teller
Domestic Bank
04.2005 - 02.2012
Supervisor
Domino’s Pizza
12.2003 - 07.2005
S.T.A.R.T. - Hospitality Training Course
Dorcas Place
High School Diploma -
Central High School
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