Diva Shahpur

• Answered inbound calls and scheduled roofing inspections, estimates, and service appointments.
• Resolved billing, warranty, and scheduling questions with clear, professional communication.
• Coordinated follow-up updates between customers, roofers, and office staff.
• Logged customer requests, concerns, and job details accurately in CRM system.

Provided beverage service from an event booth at charity golf tournament to support event operations and maintain positive guest experience for golfers and attendees.

Served as a golf caddie, assisting players throughout their rounds and contributing to a positive , professional on-course experience

Engaged with guests , anticipated needs, and maintained an approachable polished presence in a golf hospitality setting.

• Delivered attentive bottle service to VIP guests, maintaining prompt, accurate order fulfillment.
• Monitored guest needs throughout service, resolving issues quickly and professionally.
• Processed orders through POS systems while verifying beverage selections and special requests.