Overview
Work History
Timeline
Generic
Divier Ojeda

Divier Ojeda

Computer Technician
Shelby,NC

Overview

18
18
years of professional experience

Work History

Fulfillment Associate

Amazon.com Fulfillment Center
04.2024 - Current
  • Operated handheld scanners to track inventory movement and ensure accurate stock levels.
  • Loaded and unloaded packages efficiently, adhering to safety protocols and guidelines.
  • Maintained cleanliness and organization of work area to promote a safe environment.
  • Collaborated with team members to meet daily fulfillment targets and deadlines.

IT Technician

Ti-Rescue
Medellin, Colombia
08.2018 - 10.2019
  • Diagnosed and resolved hardware and software issues for end-users efficiently.
  • Managed installation, configuration, and upgrading of IT systems and equipment.
  • Conducted routine maintenance to ensure optimal performance of network infrastructure.
  • Provided technical support via phone, email, and in-person troubleshooting sessions.
  • Trained new staff on IT systems usage and best practices for troubleshooting.
  • Maintained office PCs, networks and mobile devices.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

IT Technician

Smart Solutions S.A.S
Medellín, Colombia
10.2019 - 03.2022
  • Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
  • Streamlined ticket resolution process, significantly reducing response times by implementing new troubleshooting protocol.
  • Minimized risk of data breaches, conducting thorough security assessments and implementing robust defense strategies.
  • Provided technical support via phone, email, and in-person troubleshooting sessions.
  • Supported seamless remote work transitions by setting up and troubleshooting VPN connections for employees.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Offered assistance in implementing and developing training programs.
  • Streamlined IT support processes, resulting in increased productivity within the department.
  • Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
  • Managed installation, configuration, and upgrading of IT systems and equipment.
  • Developed and implemented preventive maintenance procedures.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Enhanced system security and minimized vulnerabilities with regular updates and patches to software.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].

System Manager

Politécnico Mayor
Medellín, Colombia
03.2015 - 07.2018
  • Collaborated with IT teams to troubleshoot and resolve technical issues promptly.

Administrator

Mi Pc En Llnea
Fonseca, Colombia
01.2008 - 12.2012
  • Managed daily administrative tasks, ensuring smooth office operations.
  • Coordinated scheduling and communication between departments to enhance workflow efficiency.
  • Maintained accurate records and documentation for compliance and reporting purposes.
  • Assisted in inventory management, optimizing stock levels and reducing discrepancies.
  • Developed procedures that improved response times for customer inquiries and support requests.

Timeline

Fulfillment Associate

Amazon.com Fulfillment Center
04.2024 - Current

IT Technician

Smart Solutions S.A.S
10.2019 - 03.2022

IT Technician

Ti-Rescue
08.2018 - 10.2019

System Manager

Politécnico Mayor
03.2015 - 07.2018

Administrator

Mi Pc En Llnea
01.2008 - 12.2012
Divier OjedaComputer Technician