Divier Ojeda
Computer Technician
Shelby,NC
Overview
18
18
years of professional experience
Work History
Fulfillment Associate
Amazon.com Fulfillment Center
04.2024 - Current
- Operated handheld scanners to track inventory movement and ensure accurate stock levels.
- Loaded and unloaded packages efficiently, adhering to safety protocols and guidelines.
- Maintained cleanliness and organization of work area to promote a safe environment.
- Collaborated with team members to meet daily fulfillment targets and deadlines.
IT Technician
Ti-Rescue
Medellin, Colombia
08.2018 - 10.2019
- Diagnosed and resolved hardware and software issues for end-users efficiently.
- Managed installation, configuration, and upgrading of IT systems and equipment.
- Conducted routine maintenance to ensure optimal performance of network infrastructure.
- Provided technical support via phone, email, and in-person troubleshooting sessions.
- Trained new staff on IT systems usage and best practices for troubleshooting.
- Maintained office PCs, networks and mobile devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
IT Technician
Smart Solutions S.A.S
Medellín, Colombia
10.2019 - 03.2022
- Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
- Streamlined ticket resolution process, significantly reducing response times by implementing new troubleshooting protocol.
- Minimized risk of data breaches, conducting thorough security assessments and implementing robust defense strategies.
- Provided technical support via phone, email, and in-person troubleshooting sessions.
- Supported seamless remote work transitions by setting up and troubleshooting VPN connections for employees.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Offered assistance in implementing and developing training programs.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Managed installation, configuration, and upgrading of IT systems and equipment.
- Developed and implemented preventive maintenance procedures.
- Helped streamline repair processes and update procedures for support action consistency.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Enhanced system security and minimized vulnerabilities with regular updates and patches to software.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
System Manager
Politécnico Mayor
Medellín, Colombia
03.2015 - 07.2018
- Collaborated with IT teams to troubleshoot and resolve technical issues promptly.
Administrator
Mi Pc En Llnea
Fonseca, Colombia
01.2008 - 12.2012
- Managed daily administrative tasks, ensuring smooth office operations.
- Coordinated scheduling and communication between departments to enhance workflow efficiency.
- Maintained accurate records and documentation for compliance and reporting purposes.
- Assisted in inventory management, optimizing stock levels and reducing discrepancies.
- Developed procedures that improved response times for customer inquiries and support requests.
Timeline
Fulfillment Associate
Amazon.com Fulfillment Center
04.2024 - Current
IT Technician
Smart Solutions S.A.S
10.2019 - 03.2022
IT Technician
Ti-Rescue
08.2018 - 10.2019
System Manager
Politécnico Mayor
03.2015 - 07.2018
Administrator
Mi Pc En Llnea
01.2008 - 12.2012