Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Divina Cleveland

Shoreline,WA

Summary

Dynamic Assistant Store Manager at Ross Dress for Less with a proven track record in enhancing customer experience and driving sales growth. Skilled in inventory control and team leadership, I successfully improved store operations and employee retention through effective mentoring and loss prevention strategies, fostering a positive work environment and boosting customer satisfaction.

Diligent manager with strong background in retail management. Successfully coordinated store operations and enhanced customer satisfaction. Demonstrated leadership in staff training and inventory management.

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

18
18
years of professional experience

Work History

Assistant Store Manager

Ross Dress for Less
04.2008 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reported issues to higher management with great detail.

Office Assistant Specialist

Youth Family Services
01.2007 - 01.2008
  • Developed correspondence letters, memos, and emails.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Ensured seamless transitions between departing employees or those on leave through thorough documentation procedures.
  • Collaborated with cross-functional teams to successfully execute projects on time and within budget constraints.
  • Boosted employee morale through organization of team-building activities and social events.
  • Reduced errors in financial reporting by diligently reviewing documents before submission.
  • Improved customer satisfaction with timely responses to inquiries and efficient resolution of issues.

Education

High School Diploma -

Olongapo City National High School
Olongapo City. Philippines
03-1981

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Retail operations
  • Inventory control
  • Customer relations
  • Store organization
  • Time management
  • Store opening and closing
  • Team building and leadership
  • Attention to detail
  • Staff supervision
  • Store operations
  • Stock management
  • POS systems operations
  • Mentoring and coaching
  • Loss prevention

Languages

English
Full Professional

Timeline

Assistant Store Manager

Ross Dress for Less
04.2008 - Current

Office Assistant Specialist

Youth Family Services
01.2007 - 01.2008

High School Diploma -

Olongapo City National High School

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Divina Cleveland