Divine Chinagorom
Upper Marlboro,MD
Summary
Skilled professional motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences. Proactive Customer Service Executive with the resolve to remain calm under extreme pressure. Ready to take a dedicated career in customer service to a position with an established company. Educated professional with a strong desire to deliver outstanding client experiences. Used to working hard and driving rapport with employees and customers alike. Pursuing a customer service executive position with new organization.
Overview
4
4
years of professional experience
Work History
Host
Copper Canyon Grille
Woodmore, MD
03.2023 - Current
- Served as point-of-contact for resolving guest complaints or special requests.
- Performed light administrative duties such as filing documents and taking messages.
- Resolved conflicts between customers when necessary.
- Contributed to team efforts by accomplishing related tasks as needed.
- Managed incoming calls during busy shifts.
- Provided customers with accurate wait times and monitored waiting list.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Greeted guests upon arrival and provided them with menus.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Provided excellent customer service by anticipating customer needs.
Server
Taste of Caribbean
Capitol Heights, MD
03.2022 - 03.2023
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
Merchandise Associate
TJX Companies
Lanham, MD
10.2020 - 03.2022
- Assisted customers in locating desired items and provided advice on product features.
- Provided superior customer service by responding promptly to inquiries and resolving customer complaints.
- Ensured compliance with company policies regarding pricing and promotions.
- Developed creative display ideas that highlighted featured products in a visually appealing manner.
- Provided training and guidance for new employees in merchandising practices.
- Operated cash registers efficiently during peak shopping hours, providing excellent customer service throughout the transaction process.
- Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
Education
High School Diploma -
Eleanore Roosevelt Highschool
Greenbelt, MD05-2022
Skills
- Team Collaboration
- Server Support
- Reservations Management
- Telephone reception
- POS Software
- Reservation Management
- Professional Appearance
- Event Planning
- Detail Oriented
- Customer Service
- Strong interpersonal skills
Affiliations
- tennis
- chrochet
- cooking
- media maneger for church
- youth group leader
Languages
Japanese
Limited
References
References available upon request.
Timeline
Host
Copper Canyon Grille
03.2023 - Current
Server
Taste of Caribbean
03.2022 - 03.2023
Merchandise Associate
TJX Companies
10.2020 - 03.2022
High School Diploma -
Eleanore Roosevelt Highschool
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