Divine Giramata

• worked as a retail sales representative for Reliant, where I assisted customers in selecting cost effective electricity plans and helped them reduce their monthly energy bills. I provided personalized consultations, explained pricing and usage details, and recommended solutions tailored to eachcustomer’s needs. Through strong communication and relationship building skills, I consistently delivered a positive customer experience whilecontributing to overall sales goals.

I started work at a call center for multiple credit unions across the U.S. and even internationally, providing exceptional customer service, them 5-6 months later I got transferred to work from home which I truly enjoy. My role involves assisting customers with their banking needs, such as checking balances and answering questions, all while ensuring they have a positive experience. Since our service operates 24/7, I’m always here to help, even during odd hours, to support our clients whenever they need us.

Loaded packages according to protocol, Operated RF scanners to accurately

track packages, maintaining high accuracy for timely deliveries and

Trained new team members on warehouse operations, safety protocols,

and equipment use to support smooth daily work

Presented Cutco products to clients in their homes.