Divine Harbor
Summary
Results-driven customer service professional with more than 2 years of experience in providing high-quality support and resolving customer challenges. Skilled in creating positive customer experiences and implementing effective solutions to enhance satisfaction. Capable of thriving in both team-oriented and solo environments, with a strong aptitude for listening and problem-solving. Focused on driving customer loyalty and ensuring excellence in service delivery.
Overview
7
7
years of professional experience
Work History
Server
Chiangmai Thai Kitchen
01.2023 - Current
- 1. Friendly and attentive to guests' needs, making them feel welcome and comfortable. I'm able to answer questions about the menu and explain food and beverage selections.
- 2. Communicate clearly with guests and kitchen staff. Able to take orders accurately and relay them to the kitchen.
- 3. Manage multiple tasks at once, such as cleaning tables, processing bills, and remembering orders.
- 4. Calculate bills, split checks, and process payments. Memorization of allergen information and specials.
Team Member
Potbelly's sandwich shop
07.2019 - 08.2021
- 1. Take customer orders accurately, using a point-of-sale system.
- 2. Worked in a large team and collaborated with multiple roles to ensure optimal customer service satisfaction. Participate in team meetings and training sessions aimed at improving customer service and delivery.
- 3. Make sales referrals, cross-sell products, and introduce new ones. Resolve customer complaints, guide them, and provide relevant information.
- 4. Triaged customer query and involve manager if necessary.
- 5. Utilize POS to facilitate customer purchases. Handle cash, credit, or check transactions with customers.
Education
Bachelor of Arts And Science - General studies
Texas Tech University
1 2026
Associate Degree of Arts - Arts
Collin College
6 2021
Skills
- Efficient scheduling
- Critical resolution
- Sales management
- Problem-solving skills
- Marketing strategy
- Statistical analysis
- Data management tools
- Performance metrics
- Document editing software
- Data presentation methods
Affiliations
Texas Tech Men's Rugby
Timeline
Server
Chiangmai Thai Kitchen
01.2023 - Current
Team Member
Potbelly's sandwich shop
07.2019 - 08.2021
Bachelor of Arts And Science - General studies
Texas Tech University
Associate Degree of Arts - Arts
Collin College