Divine Omo
Loganville,GA
Summary
Certified Clinical Medical Assistant student expected to graduate by August 2024 with 6+ years of professional experience in Account Management, Report Writing, and Microsoft Office. Experienced in assisting with physical, pediatric, and eye exams; and taking medical histories, vital signs, and EKGs. Instrumental in maintaining medical records, managing medical billing and insurance authorizations, scheduling patient appointments and procedures, and conducting medical office finances. Possess thorough knowledge of anatomy and physiology, medical terminology, infection control, nutrition, medical ethics, cardiology, disease states, and minor in-office surgery procedures.
Overview
5
5
years of professional experience
Work History
Caregiver
Right At Home
Alpharetta, GA
09.2021 - Current
- Administered prescribed medications on a timely basis following care plan instructions.
- Monitored and recorded patient's vital signs accurately.
- Assisted patients with daily activities promoting independence.
- Coordinated medical appointments ensuring patient's healthcare needs are met.
- Responded promptly to emergency situations maintaining patient safety.
- Provided emotional support to patients and their families.
- Maintained a clean and safe environment for patients.
Customer Service Representative
Nike
Atlanta, GA
01.2022 - Current
- Assisted customers with product inquiries in a timely manner.
- Resolved complex customer issues and provided effective solutions.
- Maintained detailed records of customer interactions and transactions.
- Collaborated with team to develop efficient service processes.
- Stayed up to date on product knowledge to provide accurate information.
- Managed customer complaints and escalated major issues to management.
- Provided feedback on customer service policies and procedures.
Customer Service Specialist
Bath & Body Works
Atlanta, GA
03.2019 - 12.2021
- Promoted and sold additional products to enhance customer satisfaction.
- Processed returns, exchanges, and refunds efficiently.
- Built strong relationships with customers to foster loyalty.
- Resolved customer issues and complaints professionally.
- Handled high volume of customer interactions maintaining service quality.
- Assisted in inventory management and product restocking.
- Provided product recommendations based on customer preferences.
Education
Certified Clinical Medical Assistant
Stepful
National Healthcare Association01-2024
Bachelor of Science - Microbiology
Benson Idahosa University
Benin City, Nigeria09-2011
Skills
Phlebotomy: Venipuncture, Capillary Blood Collection, Specimen Preparation & Infection Control
Medical: Ultrasounds, Injections, Fluid Aspiration, Cannulation, Catheterization, Patient Care, EMR
Soft Skills: Communication, Customer Service, Building Rapport, Problem Solving, Dedicated Customer Service, Strong Communication, Effective Problem-Solving, Proficient Multitasking, and Positive Attitude
Timeline
Customer Service Representative
Nike
01.2022 - Current
Caregiver
Right At Home
09.2021 - Current
Customer Service Specialist
Bath & Body Works
03.2019 - 12.2021
Certified Clinical Medical Assistant
Stepful
Bachelor of Science - Microbiology
Benson Idahosa University