Divinity Williams

• Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
• Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
• Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
• Provided attentive service and proactively assessed guest needs.

Food Delivery

• Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
• Kept delivery vehicle clean and neat to maintain company's professional reputation.
• Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
• Served customers promptly by smoothly collecting and delivering high volume of orders.
• Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
• Delivered goods and products to customer on time and in excellent condition.
• Minimized liability by consistently following road rules when driving.

• I stock merchandise, collect tickets and give out prizes.
• Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Created price tags and merchandise signs.
• Restocked and organized merchandise in front lanes.
• Stocked, tagged and displayed merchandise as required.
• Answered questions about store policies and addressed customer concerns.
• Helped customers complete purchases, locate items and join reward programs.

• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Checked identification for minimum age for sale of alcoholic beverages.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Increased sales significantly by upselling higher-end products to customers.
• Used slow periods to restock supplies, ice, trays and delivery bags.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Asked customers for feedback, solved problems and filled drinks throughout meal.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Collected orders and relayed them to bartenders quickly and accurately.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

• Developed new signature cocktails to support bar marketing brand and increase profits.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Polished glassware, bussed tables and removed debris to keep customer areas clean.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
• Followed strict recipes and drink measurements to minimize product used.
• Served high customer volumes during special events, nights and weekends.
• Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Assisted servers with specialty drinks orders by preparing on-demand items without delay.