- Music
- Drawing and Painting
- Photography
- Creative Writing
- Adventure Travel
DIVLEEN KAUR SIYAN
Milwaukee,WI
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Front Office Department.
Overview
4
4
years of professional experience
Work History
Rooms Division Intern
Hilton City Center
09.2023 - 08.2024
- Learnt American standards for maintenance and inspections of rooms.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained hands-on experience on OnQ, increasing proficiency and expanding technical skill set.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Handled emergency situations with calmness and efficiency, ensuring guest safety.
Front Office Associate
Best Western Plus
06.2022 - 05.2023
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Managed reservation system, accurately inputting bookings and managing cancellations or changes.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
Industrial Trainee
Pullman and Novotel
11.2020 - 04.2021
- Worked in Front Office, Culinary Operations, Food and Beverage Service and Housekeeping.
- Received “Best Trainee” award in Front Office.
- Performed reception duties from greeting guests to assisting them in hassle-free check in procedure.
- Helped in presentation of dishes.
- Collaborated with the Food and Beverage team in taking and serving orders.
- Coordinated with the Housekeeping staff in making sure that the guest rooms meet the hotel standard
- Supported team in industrial work completion, gaining experience in cross-functional positions and processes.
Education
Bachelor of Science - Hotel Management
Lovely Professional University
2022
Senior Secondary Education -
Cambridge International School
2018
Secondary Education -
Cambridge International School
2016
Skills
- Creativity
- Problem-solving
- Team Collaboration
- Computer Skills
- Goal-oriented mindset
- Attention to Detail
- Multitasking and Organization
Personal Information
- Age: 24
- Date of Birth: 04/12/00
Interests
Timeline
Rooms Division Intern
Hilton City Center
09.2023 - 08.2024
Front Office Associate
Best Western Plus
06.2022 - 05.2023
Industrial Trainee
Pullman and Novotel
11.2020 - 04.2021
Bachelor of Science - Hotel Management
Lovely Professional University
Senior Secondary Education -
Cambridge International School
Secondary Education -
Cambridge International School
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