Divonshe Wilson
Frisco
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
13
13
years of professional experience
Work History
Data Analyst Consultant Supervisor
Revolution Technologies
12.2021 - Current
- Enhanced Integrated Eligibility quality by implementing comprehensive QA processes and procedures.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Communicated with people from various cultures and backgrounds on application process.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed cross-functional teams to drive project progress, ensuring clear communication and timely resolution of issues.
- Developed training materials for end-users upon implementation of new tools or software applications as part of the overall solution delivery process.
- Maintained up-to-date knowledge of relevant laws, regulations, and policy changes affecting Medicaid eligibility determinations including Long Term Care Services.
Texas Works Supervisor
State Of Texas - Health And Human Services Commission
08.2016 - 12.2017
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Assisted individuals and families by collecting required and accurate personal and demographic information to determine eligibility.
- Mentored office employees on proper administrative procedures and how to use programs such as Tiers, keeping operations consistent and efficient for maximum performance.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Recruited, hired, trained and supervised staff of 15 and implemented mentoring program that offered positive employee engagement.
Program Specialist Lead, Training
State Of Texas - Health And Human Services Commission
05.2014 - 08.2016
- Trained and mentored new personnel hired as Eligibility Specialist to complete case work for Snap, Magi Medicaid, and Tanf programs.
- Developed curriculum and lesson plans to achieve objectives of each course.
- Trained staff on how to review applications for different aid programs and determined which qualification criteria for individuals.
- Explained Tiers technical information in clear terms to non-technical individuals to promote better understanding.
- Trained employees to execute tasks in accordance with applicable specifications and procedures.
- Responded to support requests from Tiers end-users and patiently walked individuals through basic troubleshooting tasks.
Texas Works Advisor II
State Of Texas - Health And Human Services Commission
04.2011 - 05.2014
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance for Snap, Medicaid and Tanf programs.
- Interviewed applicants and explained scope of different available benefits.
- Documented all communication with applicants and inputted information into system using Tiers.
- Communicated with people from various cultures and backgrounds on application process.
- Input gathered information and researched data on applicants into computer system using Tiers.
Education
Bachelor of Science - Business Management
Capella University
Minneapolis, MN09.2024
High School Diploma -
Honors Academy
Dallas, TX05.2005
Skills
- Integrated Eligibility Software Proficiency
- Integrated Eligibility troubleshooting and analytics
- Project Management
- Planning and Coordination
- Excellent Communication
- Multitasking Abilities
- Clerical Support
- Data Entry
- Analytical and Critical Thinking
- Training and Development
Timeline
Data Analyst Consultant Supervisor
Revolution Technologies
12.2021 - Current
Texas Works Supervisor
State Of Texas - Health And Human Services Commission
08.2016 - 12.2017
Program Specialist Lead, Training
State Of Texas - Health And Human Services Commission
05.2014 - 08.2016
Texas Works Advisor II
State Of Texas - Health And Human Services Commission
04.2011 - 05.2014
Bachelor of Science - Business Management
Capella University
High School Diploma -
Honors Academy
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