DIVYA DHANARAJ
Lilburn,GA
Summary
Motivated and customer-focused professional with over five years of experience in fast-paced service environments. Skilled at building strong relationships, resolving concerns with empathy, and ensuring seamless operations. Recognized for exceptional communication, attention to detail, and team collaboration. Actively pursuing real estate coursework to enhance industry knowledge and support leasing consultant growth.
Overview
9
9
years of professional experience
Work History
Lead Server & Guest Services Specialist
Madras Mantra
01.2018 - Current
- - Delivered high-quality customer service, managing guest inquiries, reservations, and special requests.
- - Trained and supported new team members to uphold service standards and ensure smooth operations.
- - Handled catering orders, processed payments accurately, and managed phone/email inquiries.
- - Resolved customer complaints with professionalism and maintained a welcoming environment.
- - Collaborated with management on inventory monitoring and day-to-day operations.
Customer Service Associate
Nam Dae Mun Farmers Market
01.2017 - 01.2018
- - Provided efficient and courteous service in a fast-paced retail environment.
- - Assisted customers with product selection, purchases, and returns.
- - Developed strong interpersonal and problem-solving skills to resolve customer concerns promptly.
Receptionist
Lycatel
08.2016 - 01.2017
- - Managed daily opening and closing procedures, ensuring seamless office operations.
- - Answered inquiries, scheduled appointments, and maintained accurate customer records.
- - Provided product and service information while supporting client satisfaction and retention.
Education
Real Estate Principles - undefined
AceableAgent
Pre-Nursing Studies - undefined
Georgia Gwinnett College
Skills
- Customer Service & Communication
- Relationship Building & Interpersonal Skills
- Conflict Resolution & Problem-Solving
- Time Management & Organization
- Real Estate Knowledge (in progress)
- Microsoft Office (Word, Excel, Outlook)
- Languages: English, Kannada, Hindi
Timeline
Lead Server & Guest Services Specialist
Madras Mantra
01.2018 - Current
Customer Service Associate
Nam Dae Mun Farmers Market
01.2017 - 01.2018
Receptionist
Lycatel
08.2016 - 01.2017
Real Estate Principles - undefined
AceableAgent
Pre-Nursing Studies - undefined
Georgia Gwinnett College
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