Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

DIVYA PARAVASTU

Avon

Summary

Software Test Engineer with 9+ years of experience in Quality Assurance, specializing in manual and automated testing, Salesforce QA, and Selenium automation. Proven expertise in designing test strategies, leading QA initiatives, and delivering high-quality software across enterprise applications. Strong background in Agile environments, defect management, and cross-functional collaboration to improve product reliability and performance.

Overview

15
15
years of professional experience
1
1
Certification

Work History

QA Test Lead/Salesforce.com

Choice Hotels
Phoenix, Arizona
11.2022 - Current
  • Led testing and validation of Salesforce applications integrating Sales Cloud and Service Cloud, ensuring high-quality releases
  • Designed detailed UAT test scenarios and workflows with documented evidence, improving business user validation and sign-off
  • Executed testing on custom objects, fields, and validation rules, ensuring data accuracy and system integrity
  • Validated application performance across multiple user roles, enhancing real-world usability and access control
  • Conducted exploratory testing to identify edge cases and gather early user feedback
  • Performed gap analysis and multi-environment (sandbox) validation, ensuring consistency across deployments
  • Collaborated with cross-functional teams to align testing with business requirements and processes
  • Developed and executed automated test scripts using Selenium, reducing manual testing effort by 40%
  • Facilitated Agile ceremonies (daily stand-ups) and provided updates on testing progress, defects, and risks
  • Partnered with QA and development teams to identify, track, and resolve defects efficiently
  • Performed comprehensive regression testing across multiple modules, ensuring system stability after each sprint
  • Led integration testing across systems including Cvent, MuleSoft, AWS, Fusion, and Salesforce, ensuring seamless data flow

QA Test Lead/Salesforce.com

CVS/Aetna
Hartford, Connecticut
01.2019 - 10.2022
  • Led collaboration across client stakeholders, business analysts, and offshore QA teams, ensuring alignment on testing goals and deliverables
  • Defined and implemented test strategies aligned with business and organizational requirements
  • Mentored and supported offshore QA team members, enabling effective knowledge transfer and improved delivery efficiency
  • Ensured test data readiness and environment setup, streamlining testing processes and reducing delays
  • Performed extensive testing within Salesforce Service Cloud, including Cases, Contacts, and Solutions modules
  • Validated Lightning Web Components (LWC), Aura components, workflows, and Visualforce pages
  • Partnered with cross-functional teams to execute end-to-end (E2E) testing, ensuring system reliability
  • Actively contributed to Agile ceremonies including stand-ups, sprint planning, and design reviews
  • Developed and maintained traceability matrices, ensuring full coverage of requirements through test cases

QA Onsite SME

CVS/Aetna
Hartford, Connecticut
02.2019 - 12.2020
  • Managed QA onsite activities for a compliance-focused project involving state audit reports, ensuring timely and accurate deliverables
  • Defined and executed test strategy, detailed test plans, and system/regression/end-to-end testing
  • Designed and implemented a visual testing automation framework using Selenium and Java, reducing manual testing effort and cycle time
  • Conducted backend testing and data validation using SQL queries to ensure data accuracy in relational databases
  • Facilitated UAT and release support, ensuring smooth deployments and stakeholder satisfaction
  • Monitored defects and led stand-ups with developers, QA teams, and business partners to promptly resolve issues
  • Coordinated with offshore teams, providing mentorship and knowledge transfer to enhance project execution
  • Delivered multiple rounds of automated testing, improving testing efficiency and reducing manual effort
  • Recognized by clients for developing a reusable automation framework that enhanced QA effectiveness and reduced project risk

Cloud Engineer/Tester

United Health Care
01.2016 - 01.2017
  • Helped set up cloud environments using platforms like AWS, Azure, or Google Cloud Platform (GCP).
  • Supported cloud initiatives through coordination with senior technical professionals across departments.
  • Created detailed records of cloud infrastructure setups for effective knowledge sharing.

System Analyst

Accenture
India
05.2011 - 09.2012
  • Created and implemented test designs, including test cases and scripts.
  • Created essential test data to facilitate testing processes.
  • Raised defects using HPQA during testing processes.
  • Shared Test Cases flow with UAT testers using visuals.
  • Assessed the performance of IVR systems for caller assistance.
  • Developed and ran automated test scripts.

Education

Master of Science - Computers (Networking)

CENTRAL CONNECTICUT STATE UNIVERSITY
New Britain, CT

Bachelor of Technology - Geo-Informatics

Andhra University
India

Skills

  • Salesforce: Apex, Lightning (LWC), Visualforce, Platform Events, Service Cloud, Sales Cloud, SOQL, SOSL, Data Loader
  • Testing: Functional, Regression, Integration, UAT, System, End-to-End, Smoke Testing
  • Automation: Selenium WebDriver, Test Automation Frameworks
  • API Testing: REST, SOAP, Postman
  • Tools: JIRA, HP ALM (Quality Center), Rally, Kanban
  • Programming: Java, Apex, Python, JavaScript, HTML, CSS
  • Database: SQL, SOQL, Database Testing
  • QA Expertise: Test Case Design, Defect Tracking, Test Data Management, Test Environment Setup

Certification

  • Certified Salesforce Platform Developer I
  • Certified Salesforce Administrator

References

References available upon request.

Languages

English
Full Professional
Telugu
Full Professional

Timeline

QA Test Lead/Salesforce.com

Choice Hotels
11.2022 - Current

QA Onsite SME

CVS/Aetna
02.2019 - 12.2020

QA Test Lead/Salesforce.com

CVS/Aetna
01.2019 - 10.2022

Cloud Engineer/Tester

United Health Care
01.2016 - 01.2017

System Analyst

Accenture
05.2011 - 09.2012

Bachelor of Technology - Geo-Informatics

Andhra University

Master of Science - Computers (Networking)

CENTRAL CONNECTICUT STATE UNIVERSITY