Divya Shah
Folsom,CA
Summary
Results-oriented program management professional with over 7 years of experience specializing in designing and executing large-scale executive education programs for Fortune 500 clients. Expertise in developing custom e-learning solutions and creating interactive content based on adult learning principles. Proficient in leveraging LMS platforms to prototype scalable learning journeys, price digital learning solutions, and optimize vendor partnerships for exceptional service delivery. Strong background in Strategic HR, Organizational Development, and Talent Management.
Work Authorization: Lawful Permanent Resident
Overview
9
9
years of professional experience
1
1
Certification
Work History
Associate Director - Digital Projects
Duke Corporate Education
Folsom, CA
10.2020 - Current
- Lead a global team of instructional designers, delivering tailored digital learning solutions for all B2B clients.
- Lead global LMS operations, ensuring optimal system performance, secure access, adoption, and stakeholder collaboration on engagement, GDPR compliance, and system enhancements.
- Oversee the development of an eLearning course catalog for retail clients, incorporating adult learning principles and ensuring accessibility and accreditation standards for self-paced programs.
- Integrate innovative e-learning and design solutions, including GenAI, into client proposals.
- Manage digital service pricing to achieve revenue targets and support capacity planning.
- Manage key LMS vendor relationships to optimize service quality.
- Contribute to internal L&D initiatives by designing new joiner onboarding courses.
- Boost course visibility and generate new revenue by partnering with diverse eLearning platforms.
Program Manager
Duke Corporate Education
Asia Region
02.2019 - 06.2019
- Partnered with various subject matter experts and vendors to deliver large-scale executive education programs.
- Conducted diagnostic interviews to assess client needs, co-created execution plans, managed budgets, and built long-lasting client and stakeholder relationships.
- Created business proposals, training design documents, program evaluation reports, and interactive training playbooks.
Assistant Manager - Strategic HR
Educational Initiatives Pvt. Ltd.
Bengaluru, India
03.2016 - 11.2018
- Partnered with the Executive team to implement HR strategy.
- Led initiatives for organizational goal setting and career advancement across 11 departments.
- Designed tailored training programs aligned with individual development plans.
- Managed company-wide performance management processes.
- Spearheaded HRIS system development in partnership with software teams
- Conducted recruitment and onboarding for personnel to implement 'Mindspark' adaptive learning software across 80 government schools in India.
- Enhanced organizational operations through revamped HR procedures and DMS introduction.
Consultant
T.V Rao Learning Systems
Bengaluru, India
10.2015 - 02.2016
- Performed comprehensive 360-Degree Feedback evaluations for executive leaders of client firms.
- Designed and delivered online professional development courses by renowned faculty.
Education
MBA - Strategic HR
Ahmedabad University
Bachelor's - Accounting And Finance
Ahmedabad University
Skills
- Project Management
- Strategic Leadership
- Super Admin, Learning Management Systems
- Process Improvement
- Instructional design, eLearning
- Vendor Management
- Project Revenue Optimization
- Contract Management
Certification
- PMP Certification Candidate
- Online Learning (Instructional Design) - Duke University
- AI Certification For L&D by 360 Learning
Tools
Content Authoring Tools: Evolve, Create, 7taps, Articulate Storyline/Rise 360, and similar
Learning Management Systems (LMS): Intellum, Coursera, FutureLearn, Absorb LMS, Cornerstone, and other MOOCs.
Project Management Tools: Asana, Monday.com, Notion
Microsoft Office Suite Apps and Adobe Creative Cloud Apps
Other: OpenAI Tools, Tableau, Power BI, Canva, Figma, Synthesia, Otter.AI, Murf.AI, Mural, and similar.
Timeline
Associate Director - Digital Projects
Duke Corporate Education
10.2020 - Current
Program Manager
Duke Corporate Education
02.2019 - 06.2019
Assistant Manager - Strategic HR
Educational Initiatives Pvt. Ltd.
03.2016 - 11.2018
Consultant
T.V Rao Learning Systems
10.2015 - 02.2016
MBA - Strategic HR
Ahmedabad University
Bachelor's - Accounting And Finance
Ahmedabad University
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