Divya Shrikishun
Jamaica,NY
Summary
To obtain a position within a company where I can utilize and expand on my current skills and abilities.
Overview
7
7
years of professional experience
Work History
Merchandising Analyst
Jazwares
Syosset, NY
10.2022 - 03.2024
- Enhanced customer satisfaction by entering accurate PO numbers, delivery dates, warehouse locations, shipping and payment terms, SKU numbers, quantity and pricing in order processing system (SAGE X3).
- Processed as little as 10 orders or as much as 75 orders per day.
- Sent payment links via PAYTRACE to customers under credit card terms.
- Forwarded payment receipts to billing department to request order to be released.
- Created delivery number when order is ready to be shipped and import delivery into True Commerce and then it send to warehouse team.
- Reduced order discrepancies by diligently verifying and correcting input data.
- Collaborated with sales and warehouse teams to ensure smooth order fulfillment.
- Expedited urgent orders for time-sensitive clients, prioritizing tasks accordingly.
- Managed high-volume order periods effectively, maintaining accuracy under pressure.
- Supported team members during peak times, balancing workload within the department efficiently.
Office Assistant
Eason Eyewear
Hempstead, NY
02.2020 - 09.2022
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed high-volume order periods effectively, maintaining accuracy under pressure.
- Created shipping label using UPS and USPS
Office Representative
First Manufacturing Co.
Oceanside, NY
05.2017 - 12.2018
- Managed multiple accounts using Amazon
- Managed both the Amazon Vendor Central and Amazon Seller Central Accounts
- Supervised the Vendor Central Account with over 3,000 products
- Uploaded and managed the inventory of 3,000 products on the Amazon Central Account
- Managed POs to the Vendor and did the Customer Service Shipment/FBA to the seller
- Data entry for Amazon, NuOrder and A2000 software
- Processed invoices, entered orders and charged credit cards
- Created labels using UPS, FedEx and USPS
- Created RMA and scanning return label to customers
- Customer Services Relations and emailing inventory bi-weekly to 200 customers
- Answering the phone calls and transferring to correct department
- Receiving shipment and uploading inventory for the products that came in through A2000.
Education
Pathway To Graduation
Jamaica, NY05.2019
Skills
- Proficient in MS Word, Excel and PowerPoint
- Multitasking
- Quick Learner
- Flexible
- Friendly and confident personality
- Capability to stay calm under pressure
- Good spoken and written communication skills
- Customer service
- Maintaining inventory records
- Time Management
- Aptitude to be polite but firm when dealing with difficult, impatient or upset people
- Data Evaluation
- Account Management
- Deadline-Oriented
- Accurate Data Entry
References
Available upon request
Timeline
Merchandising Analyst
Jazwares
10.2022 - 03.2024
Office Assistant
Eason Eyewear
02.2020 - 09.2022
Office Representative
First Manufacturing Co.
05.2017 - 12.2018
Pathway To Graduation