DIWASH KUMAR SINGH
Salt Lake City,United States
Summary
Results-driven financial professional with a strong background in client service, technical support, and compliance Adept at providing in-the-moment technical expertise, and ensuring regulatory adherence, while maintaining a client-first approach Passionate about mentoring and coaching associates to enhance performance and uphold Fidelity's commitment to excellence Equipped with Series 7, 63, 9, and 10 licenses, I demonstrate expertise in financial regulations, trading procedures, and compliance policies Recognized for leadership in functional support, project work, and team coaching, with a focus on building lifetime client relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Service Help Desk
Fidelity Investments
Salt Lake City, UT
06.2024 - Current
- Provide real-time technical expertise via internal phone support to Customer Relationship Advocates, ensuring seamless resolution of client inquiries.
- Assist clients with a diverse range of needs, fostering lifetime relationships, and enhancing overall client satisfaction.
- Lead functional support, project work, and team coaching initiatives to drive efficiency and service quality.
- Serve as a mentor to associates, equipping them with the knowledge and skills to excel in their roles.
- Advise on Fidelity policies and regulatory responsibilities, particularly in relation to 10b5-1 procedures, and compliance.
- Support complex traders, 10b5-1 specialists, and executive services officers with 10b5-1 trading plans.
- Conduct supervisory activities such as contract updates, retail security reviews, and signing trading plan agreements.
High Net-worth-I
Fidelity Investments
Salt Lake City, UT
03.2022 - 05.2024
- Built strong client relationships by proactively addressing financial needs and delivering tailored solutions.
- Managed high-value transactions, including equities, mutual funds, and fixed-income investments, ensuring timely and accurate execution.
- Collaborated with Financial Consultants to enhance client trust and loyalty through transparent communication and strategic insights.
- Provided coaching to new hires as part of a PI Launch program, enhancing team knowledge and performance.
- Assisted with customer requests and answered questions to improve satisfaction.
Customer Relationship Advocate
Fidelity Investments
Salt Lake City, Utah
11.2020 - 01.2022
- Delivered exceptional client service through effective communication and problem-solving.
- Processed trades across various financial instruments while ensuring accuracy and compliance.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Educated clients on margin accounts, options trading, and cost basis, while assisting them with Fidelity’s online platforms.
F&B Associate/Trainee
Renaissance Concourse Atlanta Airport Hotel
Atlanta, GA
03.2018 - 03.2019
- Provided outstanding customer service by addressing guest needs and enhancing their dining experience.
- Developed expertise in menu offerings, recommending selections based on dietary preferences.
- Maintained accuracy in cash handling and payment processing while adhering to security protocols.
- Organized client meetings to provide project updates.
- Analyzed company's expenditures and developed financial models.
- Oversaw quality control to identify inconsistencies and malfunctions.
Education
Bachelor of Science - Hospitality
University of West London
Ahmedabad10-2017
Skills
- Client Service & Relationship Management
- Financial Regulations & Compliance (10b5-1 Procedures)
- Team Leadership & Coaching
- Technical & Functional Support
- Trade Execution & Account Management
- Communication & Problem-Solving
- Process Improvement & Project Work
Certification
- Series 7 & 63
- Series 9 & 10
Timeline
Client Service Help Desk
Fidelity Investments
06.2024 - Current
High Net-worth-I
Fidelity Investments
03.2022 - 05.2024
Customer Relationship Advocate
Fidelity Investments
11.2020 - 01.2022
F&B Associate/Trainee
Renaissance Concourse Atlanta Airport Hotel
03.2018 - 03.2019
Bachelor of Science - Hospitality
University of West London
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