Summary
Overview
Work History
Education
Skills
Timeline
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Dixie Bass

Dixie Bass

Georgetown,SC

Summary

Dynamic Shift Manager at McDonald's Restaurant with a proven track record in enhancing team performance and customer satisfaction. Skilled in employee training and conflict resolution, I foster a positive work environment while ensuring compliance with safety standards. Recognized for effectively handling escalated issues and optimizing operational efficiency.

Overview

12
12
years of professional experience

Work History

Shift Manager

McDonald's Restaurant
09.2016 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.

Food and Beverage Cashier

McDonald's Restaurant
09.2013 - 01.2014
  • Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
  • Utilized product knowledge of foods and beverages to make suggestions to customers.
  • Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
  • Collaborated with team members to provide exceptional service and maintain a clean, welcoming environment for patrons.

Education

South Carolina Board of Education
Columbia, SC
05.2013

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Accurate money handling
  • Staff motivation
  • Opening and closing procedures
  • Punctual and reliable
  • Energetic and enthusiastic
  • Handling customer complaints
  • Training and mentoring
  • Relationship building
  • Team development
  • Quality assurance
  • Staff training and onboarding
  • Inventory control
  • Payment processing
  • Staff development
  • Documentation and reporting
  • Safety compliance
  • Schedule management
  • Performance reviewing
  • Team building
  • Reporting and documenting

Timeline

Shift Manager

McDonald's Restaurant
09.2016 - Current

Food and Beverage Cashier

McDonald's Restaurant
09.2013 - 01.2014

South Carolina Board of Education

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Dixie Bass