Dixie Howard
Lewiston,ID
Summary
Compassionate and detail-oriented professional with over four years of experience in healthcare administration, specializing in communication, problem-solving, and customer support. Adept at navigating complex systems, managing sensitive information, and resolving issues with empathy and precision. Proven ability to collaborate across teams, adapt to new technologies, and maintain composure in fast-paced environments. Passionate about creating positive customer experiences and committed to delivering service that is fair, trustworthy, and solution-focused.
Overview
5
5
years of professional experience
Work History
Billing Office Specialist
MPOBGYN
07.2023 - 07.2024
- Delivered precise coding for procedures and office visits using ICD-10, CPT, and HCPCS
- Ensured billing compliance and maintained accurate insurance documentation
- Collaborated with providers to clarify records and support clean claims
- Protected patient confidentiality and handled sensitive data with discretion
- Supported efficient operations across two clinic locations
Pharmacy Technician
Rosauers Pharmacy
09.2022 - 07.2023
- Reviewed and verified patient records for accuracy, ensuring compliance with healthcare regulations before data entry into systems.
- Managed and updated patient profiles to facilitate effective communication between pharmacists, providers, and insurance companies.
- Conducted thorough quality assurance checks to ensure prescription accuracy, labeling, and adherence to regulatory standards, directly supporting patient care.
Pharmacy Technician
Chas LC Medical
05.2021 - 05.2022
- Handled patient prescription data with accuracy, ensuring adherence to healthcare regulations.
- Efficiently processed patient orders while maintaining up-to-date electronic health records and managing prescription fulfillment under strict safety protocols.
- Worked closely with pharmacists, technicians, and healthcare providers to enhance communication and coordination for optimal patient care.
Front Office Receptionist
Chas LC Medical
01.2020 - 05.2021
- Streamlined scheduling and check-in/out procedures to boost workflow efficiency.
- Maintained accurate medical records and documentation, ensuring adherence to healthcare regulations.
- Enhanced patient experience by responding to inquiries and working closely with healthcare teams.
- Supported billing operations by assisting with insurance verification and claims processing.
Education
Pre-Nursing - undefined
A.A.S. - Medical Secretary
Skills
- Communication & Customer Service
- Technical & Systems Proficiency
- Organizational & Time Management
- Adaptability & Emotional Resilience
- Problem-Solving & Attention to Detail
Timeline
Billing Office Specialist - MPOBGYN
07.2023 - 07.2024
Pharmacy Technician - Rosauers Pharmacy
09.2022 - 07.2023
Pharmacy Technician - Chas LC Medical
05.2021 - 05.2022
Front Office Receptionist - Chas LC Medical
01.2020 - 05.2021
Walla Walla Community College - Pre-Nursing,
Walla Walla Community College - A.A.S., Medical Secretary