Dixie King
Logan,UT
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
30
30
years of professional experience
Work History
Purchasing Agent
Caffe Ibis Coffee Roasting Company
Logan, UT
08.2023 - 03.2024
- Responsible for purchasing consumables and production materials, supplies and equipment for resale and to be consumed in the roasting of coffee beans
- Duties included running sales reports, forecasting, purchasing packaging, and all resale items.
Customer Service, Tech Support, Sales
Camp Chef
05.2017 - 06.2022
- Placed orders, helped customers troubleshoot product issues, deescalated angry customers, took manager calls, set up customer accounts, processed returns, issued credits/refunds, and solved shipping issues.
Shipping/Receiving Warehouse Associate
SHOE ANNEX, LLC
01.2016 - 05.2017
Planning & Purchasing Assistant
Xycarb Ceramics Inc.
Georgetown, TX
- Expedited inventory control, monitored work orders, released and monitored life cycle of production orders, pulled and issued materials for production orders, monitored supplier PO's, purchased consumables, created and completed purchase requisites, confirmed receipt of purchase order requests, and served as internal ABS Auditor.
Education
High School Diploma -
06-1985
Skills
- Persuasive Speaking Skills
- Empathy
- Adaptability
- Ability to Use Positive Language
- Clear Communication Skills
- Self-Control
- Taking Responsibility
- Patience
- Effective Listening
- Attentiveness
- Time Management
- Willingness to Improve
Timeline
Purchasing Agent - Caffe Ibis Coffee Roasting Company
08.2023 - 03.2024
Customer Service, Tech Support, Sales - Camp Chef
05.2017 - 06.2022
Shipping/Receiving Warehouse Associate - SHOE ANNEX, LLC
01.2016 - 05.2017
Planning & Purchasing Assistant - Xycarb Ceramics Inc.
Mountain Crest High School - High School Diploma,
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