Michelle Arvizu
Seattle,WA
Summary
Driven and hard working individual experienced in management responsibilities, knowledgeable about service standards, and exceptional at multi tasking. Proud to apply years of leadership and team building. Talented problem-solver eager to work amongst others as well as cruise solo.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Caffe Vita Coffee Roasting Company
08.2022 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Promptly addressed store needs and rising issues to ensure steady cafe flow and customer satisfaction.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of Caffe Vita coffee standards.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Shift Supervisor
Blackdog Coffee House
05.2021 - 10.2021
- Assist in managing 2nd most profitable coffee shop in FairWave's entire coffee collection.
- Manage a team of 10+ baristas to uphold coffee standards and company face.
- Prepare shift summary reports for supervisor and communicate regularly on goals and progress.
- Help coordinate and run company events.
Shift Supervisor
Starbucks
11.2016 - 05.2021
- Manage 2nd highest volume store in district.
- Collaborate with fellow supervisors to steadily increase sales while maintaining swift and remarkable customer service.
- Responsible for company inventory to ensure store's needs are met weekly.
- Resolve all store related issues such as equipment malfunction, order errors and interactions with unsatisfied customers.
Education
Associate of Arts - Administration of Justice
Johnson County Community College
Overland Park, KS05.2019
High School Diploma -
Olathe North High School
Olathe, KS12.2015
Skills
- Fluent in English and Spanish
- Retail sales
- Customer-oriented
- Excellent time management skills
- Specialty coffee knowledge
- Management
- Microsoft Office
Timeline
Assistant Manager
Caffe Vita Coffee Roasting Company
08.2022 - Current
Shift Supervisor
Blackdog Coffee House
05.2021 - 10.2021
Shift Supervisor
Starbucks
11.2016 - 05.2021
Associate of Arts - Administration of Justice
Johnson County Community College
High School Diploma -
Olathe North High School
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