Dixie Kulhanek
Charlotte,NC
Summary
Dedicated customer service representative with expertise in resolving complaints and enhancing customer relationships. Proven ability in effective communication and script adherence to drive service excellence. Dedicated customer service representative with effective communication and problem-solving skills. Proven ability to resolve complaints and foster strong customer relationships.
Overview
41
41
years of professional experience
Work History
Customer Service Representative
Shelby Honda/Shelby Kia
Shelby, North Carolina
10.2025 - Current
- Resolved customer complaints through effective communication and problem-solving.
- Collaborated with team members to enhance overall customer service experience.
- Developed strong customer relationships to encourage repeat business.
- Answered customer inquiries and provided accurate information regarding products and services.
Bartender
Outback Steakhouse
Cape Coral, Florida
01.2010 - 06.2015
- Resolved customer complaints in a professional manner.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Bartender
Solid Gold Miami, Paradise Club Ft.Myers
Miami, Florida
01.1985 - 1994
- Provided excellent customer service and engaged with guests at the bar.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Assisted in training new bartenders on drink recipes and service standards.
- Managed inventory levels and restocked supplies as needed during shifts.
- Handled cash transactions accurately and processed payments efficiently.
- Greeted customers and provided excellent customer service.
- Processed payments accurately and efficiently with POS system.
- Engaged with patrons to create a welcoming and friendly atmosphere.
- Collaborated with kitchen staff to coordinate food and drink orders.
- Monitored customer behavior for responsible alcohol service compliance.
- Resolved customer complaints in a professional manner.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Education
Real Estate
Larsons School of Real-estate
Fort Myers, FL10-2022
Cosmetology
Sunstate Beauty Academy
Fort Myers, FL08-2004
High School Diploma -
Cypress Lake High School
Fort Myers, FL06-1983
Skills
- Service excellence
- Decision-making
- De-escalation techniques
- Script adherence
- Product education
- Professional telephone demeanor
- Attention to detail
- Problem solving
- Effective communication
Timeline
Customer Service Representative
Shelby Honda/Shelby Kia
10.2025 - Current
Bartender
Outback Steakhouse
01.2010 - 06.2015
Bartender
Solid Gold Miami, Paradise Club Ft.Myers
01.1985 - 1994
Real Estate
Larsons School of Real-estate
Cosmetology
Sunstate Beauty Academy
High School Diploma -
Cypress Lake High School