Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Dixie Kulhanek

Charlotte,NC

Summary

Proactive customer service representative recognized for strong active listening and conflict resolution skills. Experience in streamlining operations and enhancing customer experiences. Ready to contribute to team success through collaborative problem-solving.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Shelby Honda and Kia
09.2025 - 05.2026
  • Assisted customers with inquiries, providing accurate product information and support.
  • Resolved customer complaints promptly, ensuring satisfaction and loyalty to brand..
  • Processed service requests efficiently, contributing to streamlined operations and improved workflow.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Bartender

Outback Steakhouse
Cape Coral, FL
10.2019 - 04.2024
  • Crafted and served signature cocktails and beverages, enhancing guest experiences.
  • Maintained bar cleanliness and organization, ensuring compliance with health codes.
  • Collaborated with kitchen staff to coordinate timely food and drink service.
  • Developed knowledge of menu items to provide informed recommendations to guests.
  • Enhanced customer satisfaction by resolving issues swiftly and professionally, fostering repeat business.
  • Served high customer volumes during special events, nights, and weekends
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Education

Associate of Arts - Real Estate

Larson Educational Service
06-2020

Cosmetology - Cosmetology

Sunstate Beady Academy
Fort Myers, FL
07-2000

High School Diploma -

Cypress Lake Highschool
Fort Myers, FL
06-1983

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Customer relations
  • Conflict resolution
  • Customer satisfaction measurement
  • Professional telephone demeanor

Timeline

Customer Service Representative

Shelby Honda and Kia
09.2025 - 05.2026

Bartender

Outback Steakhouse
10.2019 - 04.2024

Associate of Arts - Real Estate

Larson Educational Service

Cosmetology - Cosmetology

Sunstate Beady Academy

High School Diploma -

Cypress Lake Highschool
Dixie Kulhanek