Dixie Norris

• Lead daily operations for ambulatory cardiovascular center including nursing, surgical services, pharmacy, lab, radiology, and facility operations.
• Supervise nursing staff and patient care personnel while ensuring compliance with CMS, Mississippi Department of Health, and organizational policies.
• Oversee staffing, scheduling, budgeting, payroll, and performance evaluations.
• Manage quality assurance, infection control, patient safety, and regulatory compliance programs.
• Coordinate operational reporting, supply chain oversight, and facility maintenance.
• Serve as liaison between physicians, staff, patients, and administration.

• Directed all administrative and operational functions for multi-specialty ambulatory surgery center.
• Oversaw financial management, budgeting, purchasing, credentialing, and staffing operations.
• Chaired committees for Quality Assurance, Infection Control, Risk Management, Safety, and Emergency Preparedness.
• Ensured compliance with AAAHC, state, and federal regulatory standards.
• Coordinated vendor contracts, facility maintenance, and capital equipment planning.
• Led operational reporting and presentations to Board of Managers.

Key Achievements

• Increased surgical volume from 2,967 to 3,374 cases and pain procedures from 1,758 to 8,982 (47% overall increase in two years).
• Implemented Quality Assurance Performance Improvement program improving board communication.
• Achieved zero-deficiency surveys from both the State of Mississippi and AAAHC.

• Led operations for cardiac cath lab, telemetry unit, and step-down unit.
• Managed 60+ staff and multiple department managers.
• Oversaw service line growth, physician relationships, and accreditation programs including PCI, Chest Pain, A-Fib, and Heart Failure.
• Participated in Joint Commission survey with no departmental deficiencies.
• Served on multiple hospital leadership and quality committees.
• Established Patient Flow Committee which led to significant door to doc times, decrease in left without being seen patients, as well as decrease in overall length of stay.

• Directed operations for adult and pediatric emergency departments (45 beds total).
• Managed 130+ employees including hiring, training, and performance management.
• Implemented operational improvements to reduce door-to-provider times and improve patient satisfaction.
• Developed onboarding program and clinical education initiatives for nursing staff.

Key Achievements

• Reduced door-to-doctor time from 67 minutes to 36 minutes.
• Reduced Left Without Being Seen (LWBS) rate from 3.75% to 1.59%.
• Improved patient satisfaction scores through quality and operational initiatives.
• New Clinical Director of the year 2017

• Led quality improvement initiatives, enhancing patient safety and care outcomes across multiple departments.
• Developed and implemented quality assurance programs to ensure compliance with regulatory standards.
• Collaborated with cross-functional teams to drive process optimization and reduce variability in service delivery.
• Conducted comprehensive audits and assessments to identify areas for performance enhancement.
• Spearheaded training initiatives focused on elevating staff competencies in quality control processes.
• Implemented process improvements that led to significant reductions in defect rates across multiple product lines.

• Led emergency department operations, ensuring compliance with safety and regulatory standards.
• Developed and implemented strategic initiatives to improve patient flow and reduce wait times.
• Analyzed performance metrics to identify areas for improvement in service delivery and efficiency.
• Oversaw training programs for staff, fostering professional development and best practices in emergency care.
• Collaborated with hospital leadership to align emergency services with organizational goals and objectives.
• Initiated community outreach programs aimed at promoting emergency preparedness and health education.
• Directed budget planning processes, optimizing resource allocation within the emergency services division.
• Implemented data-driven decision-making processes to continuously improve operational efficiency and patient outcomes.
• Clinical Director of the year - 2013