Seasoned professional with a robust background in operations management and hospitality service expertise. Proven track record in enhancing team efficiency, fostering positive work environments, and driving profitability through strategic decision-making. Excels in multitasking and employee management, achieving significant improvements in workplace morale and customer satisfaction.
Hi, I’m
Dixie Williford
Multi-field Professional
Phoenix,AZ
Summary
Overview
16
years of professional experience
2
Certifications
Work History
The Palazzo Phoenix, AZ
Cook
06.2023 - Current
Job overview
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared food items in compliance with recipes and portioning control guidelines.
Agave GrillAjo, AZ
Restaurant Owner/Operator
03.2017 - 08.2018
Job overview
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Improved employee retention by fostering a positive work environment, offering competitive compensation packages, and providing opportunities for growth and development.
- Utilized data-driven decision-making to identify areas for improvement in restaurant performance metrics such as sales targets or employee productivity rates.
- Introduced themed nights attracting specific clientele groups thus diversifying the customer base.
- Increased restaurant profitability with cost-effective inventory management and strategic pricing strategies.
- Boosted revenue through targeted marketing campaigns, special events, and promotions.
American Citizen Social Club Ajo, AZ
Bartender
07.2016 - 11.2017
Job overview
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Acadian AmbulanceBeaumont, TX
Paramedic
07.2015 - 07.2016
Job overview
- Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Maintained patient care, treatment and medication documentation for accurate, up-to-date clinical records.
- Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
- Communicated with medical professionals in medical terms to relay patient needs and maintain accuracy.
- Communicated with treatment center personnel and dispatchers to provide information about situation, arrange reception of victims and receive instructions for further treatment.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
CLP Construction (First Solar)Dateland, AZ
Mechanical Foreman
05.2010 - 08.2011
Job overview
- Developed strong relationships with suppliers, negotiating favorable pricing terms while ensuring a continuous supply of materials and components.
- Enhanced workplace morale by cultivating a positive environment that encouraged collaboration, open dialogue, and mutual respect among all team members.
- Spearheaded cost reduction initiatives by identifying opportunities for process improvement and implementing strategic changes.
- Increased efficiency by implementing streamlined workflows and troubleshooting mechanical issues.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Contributed to project planning efforts, offering valuable insights into material selection, labor needs, and timeline development based on extensive experience in the field.
Ajo Ambulance Ajo, AZ
Emergency Medical Technician
03.2008 - 08.2009
Job overview
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Education
Maricopa Community Colleges - Phoenix CollegePhoenix, AZ
Paramedicine from Emergency Medical Technology
University Overview
Skills
Hospitality service expertise
Certification
OSHA 30
Timeline
Cook
The Palazzo
06.2023 - Current
Restaurant Owner/Operator
Agave Grill
03.2017 - 08.2018
Bartender
American Citizen Social Club
07.2016 - 11.2017
Paramedic
Acadian Ambulance
07.2015 - 07.2016
Mechanical Foreman
CLP Construction (First Solar)
05.2010 - 08.2011
Emergency Medical Technician
Ajo Ambulance
03.2008 - 08.2009
Maricopa Community Colleges - Phoenix College
Paramedicine from Emergency Medical Technology
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