Dixie Ayala Rebel Couriers
Dallas,TX
Summary
Proven track record in enhancing customer satisfaction and optimizing route management, demonstrated during my tenure at Panaderia Mexicana Zafiro. Leveraged strong time management and positive attitude to exceed service expectations, achieving high customer ratings. Skilled in safe driving and complex problem-solving, I consistently ensure timely and efficient delivery services.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Panaderia Mexicana Zafiro
05.2023 - Current
- In charge of delivering freshly baked goods to different businesses in a timely manner.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managing inventory and minimizing waste, along with replenishing baked goods.
- Developed comprehensive safety protocols for handling food items properly, reducing potential risks associated with contamination or spoilage incidents significantly.
Uber Driver
Uber
02.2022 - 01.2023
- Safely and efficiently delivered multiple passengers daily.
- Communicated effectively with passengers, providing transportation to and from their desired destinations to ensure a superior customer experience.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Followed company guidelines and policies when interacting with passengers.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
Instacart Shopper
Instacart
09.2019 - 02.2020
- Worked productively with customers to meet order requirements and service expectations.
- Review orders prior to pick up for accuracy and purchase-by dates.
- Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Loaded and unloaded orders at customer's homes or locations.
- Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
Education
High School Diploma -
W.T. White High School
Dallas TXNo Degree -
Dallas College
Dallas TXSkills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Time Management
- Dependable and reliable
- Safe Driving
- Punctual and Reliable
- Clean Driving Record
- Route Management
- Safe Driving Record
- Order picking and processing
- Complex Problem-Solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Delivery Driver
Panaderia Mexicana Zafiro
05.2023 - Current
Uber Driver
Uber
02.2022 - 01.2023
Instacart Shopper
Instacart
09.2019 - 02.2020
High School Diploma -
W.T. White High School
No Degree -
Dallas College
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