Hi, I’m
Dixielee Toponce
Sandy,UT
Summary
I believe I am a qualified candidate for the position I have applied for because I am very friendly, outgoing, and love helping people solve their problems. I am experienced in cashiering, handling money transactions, and maintaining store appearance. I am willing to work any shift, more than willing to work extra shifts when offered. Enjoy customer service opportunities. And would love to be a part of your company.
Overview
12
years of professional experience
Work History
Bed Bath & Beyond
Customer Service Cashier
09.2016 - 08.2018
Job overview
- Ensured neat and systematic workspace cultivating friendly environment for customers.
- Settled cash registers precisely at end of each shift, decreasing discrepancies and errors.
- handled customer order processing and ensured accurate payment transactions.
- Executed high-pressure tasks with serenity, maintaining a composed demeanor during peak periods or complex interactions.
- Exceeded customer service targets and improved overall customer relations
- Fostered and directed relationships with customers
- Facilitated customer interactions by addressing concerns rapidly and referring major issues to supervisor.
- Cultivated positive customer experiences by promptly answering questions about products available in store.
- Clarified product-related queries through application of sales knowledge and understanding of store promotions.
- Strengthened teamwork among cashiers by providing coverage during breaks and helping with challenging transactions as needed.
- Fostered enjoyable shopping atmosphere by greeting customers with warmth upon entry and supplying assistance as necessary.
- Managed customer complaints with care and professionalism, contributing to heightened customer loyalty.
- Executed cash and credit card transactions using POS system.
- Protected sensitive information effectively while executing payment transactions through various methods including cash, credit cards, and gift cards.
- Facilitated returns and exchanges diligently, following store policies and maintaining focus on customer satisfaction.
- Applied comprehensive product knowledge to strategically upsell items, driving growth in overall sales revenue.
- Administered frequent inventory evaluations, securing accuracy of stock levels continuously.
- Displayed flexibility by participating in cross-training initiatives throughout various departments in store whenever necessary.
- Supported training initiatives for new employees, promoting awareness of company policies and procedures.
- Coordinated and updated service desk displays and merchandise racks to preserve store visual appeal.
- Executed coupon redemption to lower overall purchase expenses.
- Introduced customer feedback system producing actionable insights for store advancement.
- Elevated store security by detecting and alerting on suspicious activities
- Managed seamless returns and exchanges
- Aligned efforts with team members maintaining efficient operations during peak hours.
- Worked alongside team members to refine checkout workflows, shortening average customer wait time
- Guided new cashiers, elevating team efficiency and ensuring accuracy in transaction processes.
- Handled customer inquiries with comprehensive product knowledge, boosting sales through effective recommendations.
- Performed consistent inventory evaluations, verifying correctness in store stock levels.
- Drove sales target success through strategic application of suggestive selling methods.
- Optimized point-of-sale systems, ensuring correct pricing and efficient transaction handling.
- Facilitated creation of promotional displays drawing customer focus and increasing sales.
Dollar Tree
Open/Close Assistant Manager
12.2014 - 12.2015
Job overview
- Cashier/Customer Service Associate
Dollar Tree
Cashier/Customer Service Associate
12.2009 - 12.2014
Country Corner
Cashier/Customer Service Associate
03.2007 - 11.2009
La Mode Dry Cleaners
Dry Cleaning Press Tech
06.2006 - 03.2007
Job overview
- Cashier/Customer Service Associate
Education
Project P.P.E.PTucson, AZ
from Data Entry
06.1989
Skills
Over 25 years experience in Customer service, cashiering, handled money transactions, maintained store appearance, recovery freight, and merchandised product Entry level computer experience
Timeline
Customer Service Cashier
Bed Bath & Beyond
09.2016 - 08.2018
Open/Close Assistant Manager
Dollar Tree
12.2014 - 12.2015
Cashier/Customer Service Associate
Dollar Tree
12.2009 - 12.2014
Cashier/Customer Service Associate
Country Corner
03.2007 - 11.2009
Dry Cleaning Press Tech
La Mode Dry Cleaners
06.2006 - 03.2007
Project P.P.E.P
from Data Entry