Diya Mandal
Business & Finance Graduate
Fort Worth
Summary
Business Administration graduate with practical experience in customer service and banking environments, bringing a strong understanding of client support, transaction processing, and operational accuracy. Recognized for clear communication, attention to detail, and the ability to adapt quickly in fast-paced settings while contributing positively to team performance and service quality.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Customer Service Associate
College Dining Hall, Missouri Valley College
09.2021 - 12.2021
- Delivered high-quality customer service in a fast-paced environment while assisting diverse customers daily.
- Handled transactions accurately and followed operational procedures to ensure efficiency and compliance.
- Resolved customer questions and concerns professionally, maintaining a positive service experience.
- Collaborated with team members to support daily operations and meet service standards during peak hours.
- Followed health, safety, and quality guidelines consistently to support smooth operations.
Customer Service Intern
Laxmi Bank Limited
01.2018 - 02.2018
- Assisted customers with account opening procedures and basic banking inquiries while ensuring accuracy and confidentiality.
- Verified customer documents and maintained organized records in compliance with bank policies and regulations.
- Supported front-desk banking operations by responding to customer questions and directing issues to appropriate departments.
- Observed and assisted senior staff with daily banking processes, gaining exposure to customer service, documentation, and compliance standards.
Education
BBA - Business Administration And Management
East Texas A&M University
Commerce, TX12-2025
Skills
Customer Service & Client Relations
Professional Communication
Problem Solving & Conflict Resolution
Team Collaboration
Data Entry & Record Management
Transaction Processing
Time Management & Multitasking
Attention to Detail
Microsoft Excel (Basic)
Microsoft Word
Customer Complaint Handling
Accomplishments
College Head Girl – Led and represented the student body in high school, demonstrating leadership, responsibility, and communication skills.
Achievement in Competitive Events – was runner up in various competitive events, showcasing skills in public speaking, confidence, and poise.
Timeline
Customer Service Associate
College Dining Hall, Missouri Valley College
09.2021 - 12.2021
Customer Service Intern
Laxmi Bank Limited
01.2018 - 02.2018
BBA - Business Administration And Management
East Texas A&M University