Diyana Granum
Summary
Dynamic high-experienced Restaurant Manager with 5+ years Chick-fil-A experience skilled in developmental leadership and operational management. I excel in enhancing guest satisfaction and optimizing operations while fostering a motivated team environment and ensuring compliance with food safety standards.
I am a results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. I am committed to making meaningful long-lasting contributions while advancing organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front of House Team Leader
Chick-fil-A
Durham, NC
02.2025 - Current
- Enhanced guest satisfaction scores significantly by taking over SmartShop hospitality ownership.
- Lead the store in top Speed Of Service and transaction results during peak day parts.
- Supervise front of house operations, ensuring high standards of customer service and team performance.
- Implements process improvements to streamline service flow during peak hours, boosting overall efficiency.
- Resolves customer concerns promptly, reinforcing positive guest experiences and loyalty.
- Enforce health and safety regulations within the front of house area to maintain compliance standards.
- Resolve conflicts among team members swiftly and professionally, promoting a harmonious work environment.
- Maintain cleanliness standards throughout the front of house areas, ensuring a welcoming atmosphere for guests.
- Handle cash management and transactions accurately, balancing registers at the end of each shift and preparing deposits as required.
- Positively mentors employees, fostering a positive work environment and supports personal and professional growth.
Hiring and Recruiting Manager
Chick-fil-A
Durham, NC
11.2020 - 02.2025
- Streamlined recruitment processes, enhancing candidate experience and engagement.
- Collaborated with team leads to identify staffing needs and develop talent acquisition strategies.
- Conducted interviews and assessments to ensure alignment with company values and culture.
- Developed onboarding programs that improved new hire retention rates and integration into teams.
- Trained hiring managers on best practices for interviewing and selection techniques.
- Implemented applicant tracking system features to optimize candidate sourcing and management workflows.
- Analyzed recruitment metrics to refine strategies and improve overall hiring efficiency.
- Fostered relationships with local organizations to build diverse talent pipelines for future openings.
Education
MBA - Business Administration
Point University
West Point, GA2028
Bachelor of Science - Biological Sciences
University of North Carolina At Greensboro
Greensboro, NC08-2020
Skills
- Leadership and Team Development
- Guest Relationship Management
- Operational Optimization
- Staff Training and Mentorship
- Food Safety and Compliance
- Marketing and Promotions Strategy
- Friendly, positive attitude
- Teamwork and collaboration
- Exceptionally Detailed
- Flexible and adaptable
- Dependable and responsible
- Highly Skilled Multitasker
- Conflict Resolution
- Brand representation
- Staff motivation
Certification
- Research Leader (Orthopedics), Duke University, Durham NC, Sept. 2025 – Dec. 2025
- Research Leader (Oncology), Duke University, Durham NC, Nov. 2022 – Aug. 2024
- Research Technician (Breeding), Duke University, Durham NC, Feb. 2022 – Nov. 2022
- Medicine Specialist, Duke University, Durham, NC, Feb. 2021 – Feb. 2022
- AARC Research Publication, 2024
- ARPA-H Research Publication, {Expected 2028}
Languages
Spanish
Beginner (A1)
English
Native or Bilingual
Timeline
Front of House Team Leader
Chick-fil-A
02.2025 - Current
Hiring and Recruiting Manager
Chick-fil-A
11.2020 - 02.2025
MBA - Business Administration
Point University
Bachelor of Science - Biological Sciences
University of North Carolina At Greensboro