Diyani Erika Zamora
Orlando,FL
Summary
Dynamic professional with a background in high-pressure roles at Olive Garden, adept at multitasking and effective time management. Excelled in enhancing customer satisfaction through exceptional service and maintaining meticulous sanitation standards. Skilled in cosmetology, showcasing a blend of technical proficiency and customer-oriented soft skills.
Overview
2
2
years of professional experience
Work History
Host/Server Assistant
Olive Garden
01.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Chauffer
Private
01.2023 - 12.2023
- Vacuumed, cleaned and sanitized vehicles between customers.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Maintained excellent vehicle cleanliness, both interior and exterior, for optimal client comfort.
- Provided courteous assistance with luggage handling, ensuring the safe transport of personal belongings.
- Enhanced client satisfaction by providing punctual, reliable transportation services and maintaining a professional demeanor.
Education
Cosmetology License - Cosmetology
Hollywood Institute
Casselberry, FL 08.2024 - Current
High School Diploma -
My Christian Refuge
Kissimmee, FL05-2024
Skills
- Multitasking proficiency
- Effective time management
- Customer service
- Hair styling
- Sanitation practices
Languages
Spanish
Native or Bilingual
Timeline
Cosmetology License - Cosmetology
Hollywood Institute
08.2024 - Current
Host/Server Assistant
Olive Garden
01.2024 - Current
Chauffer
Private
01.2023 - 12.2023
High School Diploma -
My Christian Refuge
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