DJ Almond
Little Falls
Summary
Dedicated professional with strong skills in field operations and workplace safety. Proven ability to conduct inspections, maintain equipment, and provide technical support, ensuring optimal service delivery and adherence to safety standards.
Overview
2026
2026
years of professional experience
Work History
Field Technician
Charter Communnications
Utica, NY
2017 - Current
- Installed and maintained telecommunications to equipment to both private residence and businesses to ensure optimal service quality.
- Exceeded client expectations with excellent communication skills, keeping them informed throughout the entire resolution process.
- Installed and spliced fiber optic cables according to industry standards.
- Conducted routine inspections and troubleshooting to identify and resolve network issues.
- Conducted routine maintenance and troubleshooting on fiber optic systems.
- Documented work progress and completed service reports accurately for management review.
- Utilized diagnostic tools to assess system performance and recommend necessary upgrades.
- Trained new technicians on safe work practices and equipment operation procedures.
- Coordinated with customer support teams to address client concerns promptly and effectively.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Collaborated with other field technicians to resolve complex technical issues.
Support Manager
Walmart Supercenter
Utica, NY
2014 - 2017
- Managed team operations, ensuring efficient workflow and adherence to store policies.
- Coordinated scheduling and staffing, aligning resources with operational needs.
- Analyzed sales data to identify trends and inform strategic decisions for product placement.
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
- Coached employees through day-to-day work and complex problems.
- Conducted regular performance reviews, providing constructive feedback and guidance for professional development.
Sales Manager
Fastrac Cafe
Old Forge, NY
2011 - 2014
- Developed and implemented effective sales strategies to increase customer engagement and revenue.
- Trained and mentored team members in product knowledge and customer service techniques.
- Analyzed sales data to identify trends and optimize inventory management processes.
- Collaborated with marketing team to design promotions that enhanced brand visibility and drove foot traffic.
Education
Thomas R. Proctor High School
2010
Skills
- Field operations
- Workplace safety
- Professional communication
- Data collection
- Equipment installation
- Technical support
- Materials management
- Problem-solving
- Attention to detail
- Multitasking Abilities
Timeline
Field Technician
Charter Communnications
2017 - Current
Support Manager
Walmart Supercenter
2014 - 2017
Sales Manager
Fastrac Cafe
2011 - 2014
Thomas R. Proctor High School