DJ Jones
Frisco,Texas
Summary
A performance-driven and dedicated producer who utilizes resources to ensure consumer satisfaction and continued business. A business owner with diverse experience known for strengths in risk assessment, and documentation review. Possesses key strengths, including team leading, auditing, Ability to work well with all third-party entities, support staff, and within challenging customer situations.
Overview
15
15
years of professional experience
Work History
Manager of Operations
Court of Dreams
01.2015 - Current
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Developed and improved training courses to increase staff performance and overall training effectiveness.
- Oversaw day-to-day functions of training department.
- Evaluated training needs to improve training quality.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
Tournament Director
Court Of Dreams
01.2019 - 10.2022
- Judged performance in USA Basketball sporting events by declaring winners and awarding points.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Managed content for athletics website by keeping rosters, schedules and results relevant and up-to-date.
- Collaborated and consulted with officiating teams to coordinate responses, discuss violations and implement resolutions.
- Coordinated athletic events by reserving officials and referees, determining event budget and organizing signage, concessions and sound system vendors.
- Traveled to various away games to represent athletic department and monitor game operations.
Consultant
Jones 3 Consulting
01.2010 - 01.2015
- Analyzed problematic areas to provide recommendations and solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Organized and analyzed primary and secondary research to understand industry, market and company trends.
Accounts Payable
robert half (Dr. Pepper/Snapple)
01.2009 - 01.2010
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Entered figures using 10-key calculator to compute data quickly.
Education
Business Administration
University of Texas at Arlington
Arlington, TexasAssociate of Arts - Liberal Arts And General Studies
Collin College
PlanoSkills
- Pipeline Management
- Spreadsheet Management
- Data Entry
- Bookkeeping
- Microsoft Office Suite
- Quickbooks
Timeline
Tournament Director
Court Of Dreams
01.2019 - 10.2022
Manager of Operations
Court of Dreams
01.2015 - Current
Consultant
Jones 3 Consulting
01.2010 - 01.2015
Accounts Payable
robert half (Dr. Pepper/Snapple)
01.2009 - 01.2010
Business Administration
University of Texas at Arlington
Associate of Arts - Liberal Arts And General Studies
Collin College