Joao Reyes
Signature Premier Properties
South Ozone Park,NY
Summary
Business Development and Sales Professional with 5+ years of experience driving business growth through outbound prospecting, consultative selling, client relationship management and business operations. Entrepreneurial sales leader skilled in building pipelines, negotiating contracts, leveraging CRM platforms and using AI-powered tools to improve efficiency and customer engagement. Recognized for developing long-term client relationships, generating new business opportunities and delivering exceptional customer experiences in fast-paced, results-driven environments.
1
Certification
4
years of professional experience
Work History
Short-Term Rental Operations Manager
2 Years 1 Month- Managed operations for a portfolio of 10+ short-term and mid term rental properties, generating more than $150,000 in booking revenue.
- Delivered exceptional guest experiences through proactive communication, rapid issue resolution and consistently high service standards.
- Implemented automation platforms including Hospitable, HostBuddy AI and Breezeway to streamline operations and improve efficiency.
- Developed and documented standard operating procedures (SOPs) for cleaners and contractors, improving turnaround times and operational consistency.
- Managed pricing strategies, occupancy, vendor relationships, maintenance coordination and guest communications to maximize profitability.
- Resolved operation and technical issues involving Wi-Fi, smart locks, appliances and vendors to maintain uninterrupted guest experiences.
Real Estate Sales Consultant
4 Years 1 Month- Generated new business through outbound prospecting, referrals, networking and digital marketing while building long-term client relationships.
- Managed the full sales cycle from lead generation and qualification through negotiations, contract execution and closing.
- Built and maintained a CRM pipeline by consistently following up with prospects, past clients and referral partners to generate new opportunities and repeat business.
- Consulted with homeowners and buyers to develop customized pricing, marketing and negotiation strategies based on local market conditions.
- Conducted comparative market analyses (CMAs) and educated clients on market trends to support confident buying and selling decisions.
- Coordinated with lenders, attorneys, inspectors, title companies and other stakeholders to ensure smooth transactions and exceptional client experiences.
- Leveraged AI tools, CRM systems, digital marketing and social media to improve lead generation, client communication and operational efficiency.
Education
High School Diploma
Skills
Sales Skills
Business Development
Sales Prospecting
Lead Generation
Outbound Sales
Cold Calling
Consultative Selling
Negotiation
Closing
Relationship Building
Objection Handling
CRM & Technology
CRM Management
Pipeline Management
Follow-Up Strategy
AI Tools
Digital Marketing
Social Media Marketing
Customer Success & Operations
Client Relationship Management
Customer Success
Account Management
Project Coordination
Sales Pipeline Management
Accomplishments
- Generated over $10M in residential real estate transaction volume while advising sellers and buyers through the sales process.
- Built and managed a portfolio of 10+ short-term and mid-term rental properties generating more than $150,000 in booking revenue.
- Built multiple businesses y combining sales, operations, AI Tools and digital marketing to improve efficiency and customer service.
Certification
New York State Licensed Real Estate Salesperson
New York Department of State | Active
Languages
Spanish
Native or Bilingual
Timeline
Short-Term Rental Operations Manager
Self Employed
06.2024 - Current
Real Estate Sales Consultant
Signature Premier Properties
06.2022 - Current
Queens Vocational And Technical High School
High School Diploma