DJABI SANHA
Pleasant Grove,UT
Summary
Customer Service Representative with over 7 years of experience in telephone and chat customer service. Including sales, tech support and customer care. Familiar with most software used in a call center environment. Positive attitude with great conflict resolution skills.
Overview
16
16
years of professional experience
Work History
Quality Control Inspector
CHG Gunther
4010 W Advantage Circle
09.2023 - Current
- Conducted thorough inspections of products to ensure compliance with quality standards.
- Collaborated with production teams to identify and resolve quality issues promptly.
- Implemented corrective actions based on inspection findings to enhance product reliability.
- Trained new staff on quality control processes and best practices for consistent results.
- Utilized inspection tools and equipment effectively to assess product specifications accurately.
- Maintained detailed records of inspections, findings, and corrective actions taken.
- Led initiatives to streamline quality assurance workflows, improving overall efficiency.
- Developed and enforced standard operating procedures to uphold quality benchmarks consistently.
- Communicated with production team members about quality issues.
- Performed visual inspections and non-destructive tests where appropriate.
Quality Assurance
Little Giant
Springville, UT
05.2020 - Current
- Responsible for incoming inspection
- Responsible for accepting parts inspected based on specs
- Responsible for checking component value
- End of the line inspection
- NCRs and SCAPAs
Team Leader
Tyson Foods
Eagle Mountain, UT
06.2020 - 09.2023
- Led team in executing operational strategies to enhance workflow efficiency.
- Mentored junior staff, fostering professional development and skill enhancement.
- Implemented process improvements that streamlined daily operations and reduced turnaround times.
- Coordinated cross-functional collaboration to achieve project milestones and optimize resource allocation.
Inbound Sales
The Results Companies
Provo, UT
08.2017 - 04.2020
- Recommended and helped customers select merchandise based on their needs.
- Sold SiriusXM service subscriptions.
- Fielded and processed up to 60 calls per day.
- Spanish and English service.
Customer Service
Doterra
Pleasant Grove, UT
09.2014 - 07.2017
- Data entry.
- Assisted customers with questions about products.
- Sales of Doterra products.
- Identified problems quickly and solved them efficiently.
- Provided one-call solutions.
- Portuguese, Spanish and English service.
Customer Service
Young Living
American Fork, UT
01.2010 - 01.2014
- Assisted customers with questions about products.
- Sales of Young Living products.
- Spanish and English service.
Education
High School Diploma - undefined
International
Skills
- Customer service and sales
- Superior communication skills
- Resolution oriented
- Inventory Control
- Assemble Experience
- Quality control
- Computer literature
- Spanish, Portuguese, English, French, Creolo
Timeline
Quality Control Inspector
CHG Gunther
09.2023 - Current
Team Leader
Tyson Foods
06.2020 - 09.2023
Quality Assurance
Little Giant
05.2020 - Current
Inbound Sales
The Results Companies
08.2017 - 04.2020
Customer Service
Doterra
09.2014 - 07.2017
Customer Service
Young Living
01.2010 - 01.2014
High School Diploma - undefined
International