Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

DJAMADA KAGUSU

Waterbury,CT

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS Health
09.2022 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Core trainer

Macys Inc.
11.2017 - Current
  • Improve employee satisfaction by providing ongoing support and resources for continued personal development.
  • Streamline the onboarding process by creating standardize training processes for new employees.
  • Lead cross-functional projects to develop innovative solutions for persistent organizational challenges, leading to increase productivity and morale.
  • Enhance trainee performance by implementing interactive and hands-on training activities.
  • Champion continuous improvement efforts by establishing feedback channels between trainers and trainees, ensuring timely identification of areas requiring enhancement.

COVID-19 Testing Associate

Roth Staffing Companies, L.P
02.2021 - 06.2021
  • Checked in patients with registered testing appointments
  • Delivered accurate test results in a timely manner by adhering to strict deadlines and prioritizing tasks effectively.
  • Streamlined the testing process, resulting in reduced turnaround time for clients.
  • Participated in available trainings to improve software knowledge.

Assistant Pharmacist

Pharmacie Bora LTD:
01.2016 - 06.2017
  • Safeguarded sensitive patient information through strict adherence to HIPAA guidelines while handling medical records and personal data entry tasks.
  • Supported disease prevention efforts by patient education and awareness under the supervision of a pharmacist when required.
  • Provided excellent customer service, addressing questions and concerns about medications and health conditions.
  • Increased patient adherence to medication regimens through effective communication regarding dosage instructions and potential side effects.

Substitute Teacher, K-12

Groupe Scolaire Gahima
01.2012 - 09.2012
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.

Education

Doctor of Science in Health Sciences - Clinician, Clinical Nutrition & Education

University of Bridgeport
Bridgeport, CT
05-2025

Master of Science - Technology Management

Central Connecticut State University
New Britain, CT
12.2020

Bachelor of Science - Pharmacy

The University of Rwanda
08.2017

Skills

  • Analytical problem-solving
  • Insurance claims processing
  • Accurate medication dispensing
  • Pharmaceutical fulfillment
  • Pharmacy records management
  • Inventory management for pharmaceuticals
  • Proficient in pharmaceutical calculations
  • Transaction management
  • Pharmaceutical law adherence
  • Familiarity with healthcare policy standards
  • Pharmaceutical prescription assessment
  • Medicare and medicaid process
  • Compounding techniques
  • FDA drug safety guidelines
  • OTC recommendations
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization

Accomplishments

  • Earned an a Bachelor degree in pharmacy technology.

Certification

  • CPhT - Certified Pharmacy Technician

Languages

English
Full Professional
French
Professional Working
Arabic
Limited Working
Swahili
Full Professional

Timeline

Pharmacy Technician

CVS Health
09.2022 - Current

COVID-19 Testing Associate

Roth Staffing Companies, L.P
02.2021 - 06.2021

Core trainer

Macys Inc.
11.2017 - Current

Assistant Pharmacist

Pharmacie Bora LTD:
01.2016 - 06.2017

Substitute Teacher, K-12

Groupe Scolaire Gahima
01.2012 - 09.2012

Bachelor of Science - Pharmacy

The University of Rwanda

Doctor of Science in Health Sciences - Clinician, Clinical Nutrition & Education

University of Bridgeport

Master of Science - Technology Management

Central Connecticut State University

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