DJAMADA KAGUSU
Waterbury,CT
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
2
2
CertificationS
15
15
years of post-secondary education
Work History
Pharmacy Technician
CVS Health
09.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Core trainer
Macys Inc.
11.2017 - Current
- Improve employee satisfaction by providing ongoing support and resources for continued personal development.
- Streamline the onboarding process by creating standardize training processes for new employees.
- Lead cross-functional projects to develop innovative solutions for persistent organizational challenges, leading to increase productivity and morale.
- Enhance trainee performance by implementing interactive and hands-on training activities.
- Champion continuous improvement efforts by establishing feedback channels between trainers and trainees, ensuring timely identification of areas requiring enhancement.
COVID-19 Testing Associate
Roth Staffing Companies, L.P
02.2021 - 06.2021
- Checked in patients with registered testing appointments
- Delivered accurate test results in a timely manner by adhering to strict deadlines and prioritizing tasks effectively.
- Streamlined the testing process, resulting in reduced turnaround time for clients.
- Participated in available trainings to improve software knowledge.
Assistant Pharmacist
Pharmacie Bora LTD:
01.2016 - 06.2017
- Safeguarded sensitive patient information through strict adherence to HIPAA guidelines while handling medical records and personal data entry tasks.
- Supported disease prevention efforts by patient education and awareness under the supervision of a pharmacist when required.
- Provided excellent customer service, addressing questions and concerns about medications and health conditions.
- Increased patient adherence to medication regimens through effective communication regarding dosage instructions and potential side effects.
Substitute Teacher, K-12
Groupe Scolaire Gahima
01.2012 - 09.2012
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Education
Doctor of Science in Health Sciences - Clinician, Clinical Nutrition & Education
University of Bridgeport
Bridgeport, CT 08.2021 - 05.2025
Master of Science - Technology Management
Central Connecticut State University
New Britain, CT 05.2020 - 12.2025
Bachelor of Science - Pharmacy
The University of Rwanda
Huye, Rwanda 09.2012 - 10.2017
Master's in Public Health - Public Health
University of Bridgeport
Bridgeport, CT 05.2025 - Current
Skills
- Analytical problem-solving
- Insurance claims processing
- Accurate medication dispensing
- Pharmaceutical fulfillment
- Pharmacy records management
- Inventory management for pharmaceuticals
- Proficient in pharmaceutical calculations
- Transaction management
- Pharmaceutical law adherence
- Familiarity with healthcare policy standards
- Pharmaceutical prescription assessment
- Medicare and medicaid process
- Compounding techniques
- FDA drug safety guidelines
- OTC recommendations
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
Accomplishments
• Earned a Doctor of Health Sciences with specialization in Clinician, Clinical Nutrition, and Education
• Earned a Master of Science in Technology Management
• Earned a bachelor’s degree in pharmacy.
• Gained admission to the Master's in Public Health program at the University of Bridgeport
Certification
- CPhT - Certified Pharmacy Technician
Languages
English
Full Professional
French
Professional Working
Arabic
Limited Working
Swahili
Full Professional
Timeline
Master's in Public Health - Public Health
University of Bridgeport
05.2025 - Current
Pharmacy Technician
CVS Health
09.2022 - Current
Doctor of Science in Health Sciences - Clinician, Clinical Nutrition & Education
University of Bridgeport
08.2021 - 05.2025
COVID-19 Testing Associate
Roth Staffing Companies, L.P
02.2021 - 06.2021
Master of Science - Technology Management
Central Connecticut State University
05.2020 - 12.2025
Core trainer
Macys Inc.
11.2017 - Current
Assistant Pharmacist
Pharmacie Bora LTD:
01.2016 - 06.2017
Bachelor of Science - Pharmacy
The University of Rwanda
09.2012 - 10.2017
Substitute Teacher, K-12
Groupe Scolaire Gahima
01.2012 - 09.2012