Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

DJANI CLENDENING

Queens,NY

Summary

Dynamic professional with a proven track record at Amazon, excelling in customer satisfaction and logistics management. Skilled in conflict resolution and sales techniques, I have consistently enhanced service delivery and trained team members. Proficient in CRM and Microsoft Office, I thrive in fast-paced environments, ensuring timely resolutions and fostering positive client relations.

Overview

7
7
years of professional experience

Work History

Driver

Amazon
New York, NY
11.2018 - Current
  • Optimized customer satisfaction by ensuring timely and safe delivery of goods
  • Managed logistics efficiently, picking up and transporting packages within a local region

Customer Service Representative

Sixt Car Rental
Queens, NY
03.2023 - 03.2024
  • Provided top-tier customer service, handling inquiries and resolving complaints efficiently
  • Rented out vehicles and accommodated customer needs, ensuring satisfaction
  • Managed customer accounts and maintained detailed records of interactions
  • Collaborated with team members to enhance service delivery

Sales Associate

AT&T
Queens, NY
09.2022 - 12.2023
  • Assisted customers in selecting products and recommended solutions to meet their needs
  • Executed sales strategies, resulting in increased revenue during promotional periods
  • Processed transactions accurately, handling cash and credit payments
  • Trained new hires on customer service protocols and sales techniques
  • Led team meetings to discuss performance goals and objectives

Technical Support Representative

Spectrum
Flushing, NY
09.2018 - 04.2020
  • Provided expert-level technical support to customers via phone, email, and chat
  • Troubleshot hardware and software issues, ensuring prompt resolutions
  • Resolved escalated customer complaints professionally and effectively
  • Maintained detailed documentation of customer interactions

Education

High School -

Bayside High School
Queens, NY

Skills

  • Customer Service and Client Relations
  • Sales and upselling techniques
  • Team Leadership and Training
  • Conflict Resolution and Problem-Solving
  • Cash Handling and Transaction Management
  • CRM and Microsoft Office proficiency
  • Fast-paced environment adaptability

References

Available upon request.

Timeline

Customer Service Representative

Sixt Car Rental
03.2023 - 03.2024

Sales Associate

AT&T
09.2022 - 12.2023

Driver

Amazon
11.2018 - Current

Technical Support Representative

Spectrum
09.2018 - 04.2020

High School -

Bayside High School

Similar Profiles

CREATE PROFILE
DJANI CLENDENING