Djaton Ward
Chicago,United States
Summary
Recently graduated from Advocate's Emerging Leader program. Highly motivated Financial Advocate with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
13
13
years of professional experience
Work History
Financial Advocate
Advocate Health
11.2022 - Current
- Maintained accurate records pertaining to client interactions and progress, allowing for effective collaboration with other support services.
- Evaluated patient eligibility for Medicaid and other government assistance programs, ensuring all viable funding options were explored before resorting to out-of-pocket payments.
- Consistently tracked client progress and made adjustments as needed, ensuring most effective use of available resources and maximizing results.
Patient Service Representative
Advocate Health
06.2019 - 11.2022
- Streamlined appointment scheduling for increased efficiency and improved patient experience.
- Served as a liaison between patients, physicians, nurses, and administrative staff to facilitate smooth operations within the clinic or healthcare facility.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Operations Manager
Ross Stores
01.2011 - 06.2019
- Managed benefits administration, ensuring accurate enrollment and providing helpful resources for employees.
- Streamlined recruitment efforts by implementing applicant tracking systems and improving candidate screening processes.
- Developed training materials to facilitate consistent onboarding experiences for new hires across departments.
Education
MBA - Human Resources Management
DeVry University
Downers Grove, IL10.2024
Bachelor of Science in Health Services Administration -
DeVry University
Downers Grove, IL09.2023
Associate of Applied Science in Accounting and Business Management -
Robert Morris University - Illinois
Chicago, IL06.1993
Skills
- Human Resource Information System HRIS
- Job Applicant Interviews
- Conflict Management
- Diversity awareness
- HR Policies Compliance
- File Maintenance
- Employee Relations
- Financial Services
Accomplishments
Graduated from Advocate Healths' Emerging Leaders Program in 2023
Timeline
Financial Advocate
Advocate Health
11.2022 - Current
Patient Service Representative
Advocate Health
06.2019 - 11.2022
Operations Manager
Ross Stores
01.2011 - 06.2019
MBA - Human Resources Management
DeVry University
Bachelor of Science in Health Services Administration -
DeVry University
Associate of Applied Science in Accounting and Business Management -
Robert Morris University - Illinois